Merchandiser

DKSH Group; Ipoh; On-site; MYR 39,000 - 58,000; Full time

Job summary

DKSH Group in Ipoh, Malaysia, is seeking a sales-oriented professional to drive product sales and manage the territory. You will perform order taking, portfolio management, and coordinate with internal teams to ensure timely deliveries.

The role requires 1-2 years in a similar role, SPM or equivalent, and fluency in Malay and English. Proficiency in Microsoft Office and strong negotiation skills are essential.

Qualifications

• SPM or equivalent qualification is required.
• Strong communication and negotiation abilities.
• Basic research and analytical skills.

Responsibilities

• Assist management in managing daily operational expenses within the operating budget.
• Implement action plans to achieve sales targets in the territory.
• Track progress against KPIs and sales plans; prioritize daily activities.
• Conduct sales activities including product portfolio management and in-store merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data and maintain customer data in CRM.
• Coordinate improvements to enhance the sales process and ensure payments from customers.
• Respond to orders and inquiries, inform customers about promotions and new products.
• Work with departments to ensure timely product deliveries and maintain relationships.

Skills

Communication

Negotiation

Research & Analysis

Microsoft Office

Malay Language

English Language

Education

SPM or equivalent qualification

Tools

Microsoft Office

Job description

About The Role

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

What You Will Deliver

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.
• Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc. Track and ensure payments are collected from customers.
• Investigate, resolve, and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries, and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

What You Bring

• SPM or equivalent qualification
• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Skilled in communication and negotiation.
• Basic skills in research and analysis.
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).
• Fluent in both Malay and English (spoken and written).

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Merchandising.