Merchandiser

DKSH; Ipoh; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH Malaysia is seeking a proactive Sales Executive to drive product and service sales for the assigned territory, manage orders, and support merchandising and in-store promotions.

You will collaborate with management to meet budgets, prepare proposals, track performance, and build strong customer relationships while delivering excellent service in a fast-paced environment.

Qualifications

• SPM or equivalent qualification.
• 1–2 years of experience in a similar role and understanding of the industry/market.
• Familiar with the assigned territory/products/services and sales skills.
• Strong communication and negotiation abilities.
• Proficient in Microsoft Office applications.
• Fluent in Malay and English (spoken and written).

Responsibilities

• Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.
• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans to achieve sales targets for the assigned business/territory.
• Track progress against KPIs and sales plans; prioritize and review daily sales activities.
• Conduct sales activities including product portfolio management, marketing plans, orders, and merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and maintain customer data in the CRM.
• Coordinate improvement activities to enhance the sales process, sales plans, and customer satisfaction; track payments.
• Investigate, resolve, and record customer issues and provide follow-up actions.
• Respond to customer orders and inquiries, inform about promotions and new products.
• Work with other departments to ensure timely product deliveries and maintain positive relationships.

Skills

Communication

Negotiation

Sales skills

Research & analysis

Malay & English fluency

Education

SPM or equivalent qualification

Tools

Microsoft Office

Job description

About The Role

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

What You Will Deliver

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.
• Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc. Track and ensure payments are collected from customers.
• Investigate, resolve, and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries, and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

What You Bring

• SPM or equivalent qualification
• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Skilled in communication and negotiation.
• Basic skills in research and analysis.
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).
• Fluent in both Malay and English (spoken and written).

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Merchandising.