CUSTOMER CARE, RADIOTHERAPY

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a detail-oriented payments specialist to ensure accurate customer payments and proper documentation within radiotherapy services.

You will input payment data, generate patient documents, record settlements, and prepare monthly income statistics, while maintaining confidentiality and upholding KPJ's standards of accuracy and service quality.

Responsibilities

• Understands and carries out the payment of customers in line with Vision and mission, philosophy, Goals and objective that suit the scope of the Radiotherapy services and the hospital.
• Understands the service organization structure.
• Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
• Fully responsible to key in payment data correctly and to generate patient documentation and kept in the most possible manner.
• Responsible to record, bill settlement, ensure all payment are documented well in the patient’s folders and update the services daily income statistic.
• Check patient’s charges are charged accordingly and for completeness at end of treatment course.
• To register new client in patient folder and in new patient registration book, register in computer and ensure the information is confidential, accurate as well.
• Preparing patient files for daily review and follow up; updating RIP records; prepares monthly patient statistic and reports etc.
• Preparing the admission form, patient’s letter, report, lab reports, insurance claiming and scheduling appointments for patients in all aspect.
• Be able to use judgments and be creative in work.
• Assist in revising of treatment charges.
• Keep update about any new policy on payment issues / GL / company case.
• Assist in implementation of any new services related to treatment.
• Be able to use judgments and be creative in work.

Job description

• Understands and carries out the payment of customers in line with Vision and mission, philosophy, Goals and objective that suit the scope of the Radiotherapy services and the hospital.
• Understands the service organization structure.
• Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
• Fully responsible to key in payment data correctly and to generate patient documentation and kept in the most possible manner.
• Responsible to record, bill settlement, ensure all payment are documented well in the patient’s folders and update the services daily income statistic.
• Check patient’s charges are charged accordingly and for completeness at end of treatment course.
• To register new client in patient folder and in new patient registration book, register in computer and ensure the information is confidential, accurate as well.
• Preparing patient files for daily review and follow up; updating RIP records; prepares monthly patient statistic and reports etc.
• Preparing the admission form, patient’s letter, report, lab reports, insurance claiming and scheduling appointments for patients in all aspect.
• Be able to use judgments and be creative in work.
• Assist in revising of treatment charges.
• Keep update about any new policy on payment issues / GL / company case.
• Assist in implementation of any new services related to treatment.
• Be able to use judgments and be creative in work.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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