Medallia Application Support Engineer 2620

User Experience Researchers Pte Ltd; Cyberjaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Medallia Application Support Engineer role in Malaysia (Cyberjaya) focuses on administering the Medallia platform, configuring reports and dashboards, and managing customer feedback initiatives. You will troubleshoot integration issues and support data pipelines with Azure Fabric and IBM DataStage.

The role requires strong analytical and documentation skills, independent work ability, and collaboration with IT teams to drive continuous improvements in customer experience programs.

Qualifications

• Experience with Medallia platform administration and configuration.
• Knowledge of customer feedback programs, surveys, dashboards, and reporting.
• Experience troubleshooting SaaS applications and data integration issues.
• Familiarity with ETL/ELT, SQL, and data pipelines.

Responsibilities

• Administer and configure the Medallia platform, including reports, dashboards, KPIs, and customer surveys.
• Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.
• Troubleshoot application, reporting, data, and integration issues across business and IT teams.
• Support ETL/ELT data pipelines using Azure Fabric and IBM DataStage.
• Perform data validation, root-cause analysis, and SQL/database investigations.
• Gather business requirements, conduct impact assessments, and support business analysis activities.
• Maintain and update technical documentation and knowledge base articles in Confluence.

Skills

Medallia admin

Customer feedback

SaaS troubleshooting

Azure Fabric

IBM DataStage

ETL/ELT

SQL

Analytical skills

Documentation

Tools

Azure Fabric

IBM DataStage

Job description

About the job Medallia Application Support Engineer 2620

Job Description

We are looking for a Medallia Application Support Engineer to administer and maintain the Medallia platform, manage customer feedback programs, troubleshoot application and data integration issues, and support continuous improvements.

Key Responsibilities

• Administer and configure the Medallia platform, including reports, dashboards, KPIs, and customer surveys.
• Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.
• Troubleshoot application, reporting, data, and integration issues across business and IT teams.
• Support ETL/ELT data pipelines using Azure Fabric and IBM DataStage.
• Perform data validation, root-cause analysis, and SQL/database investigations.
• Gather business requirements, conduct impact assessments, and support business analysis activities.
• Maintain and update technical documentation and knowledge base articles in Confluence.

Key Requirements

• Experience in Medallia platform administration and configuration.
• Knowledge of customer feedback programs, surveys, dashboards, and reporting.
• Experience troubleshooting SaaS applications and data integration issues.
• Familiarity with Azure Fabric, IBM DataStage, ETL/ELT, and SQL.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Ability to work independently and coordinate with cross-functional IT teams.
• Good documentation and knowledge-sharing skills.