Application Engineer

Career Wise; Penang; On-site; MYR 33,480 - 55,800; Full time

Job summary

A data analytics solutions company in Penang is looking for a Client Onboarding & Support Specialist to help clients adopt and implement their data analytics solutions. This role involves guiding clients through the onboarding process, providing technical assistance, and monitoring application performance. Ideal candidates will have a bachelor's degree in a relevant field and strong skills in data analytics tools and software development environments. This position offers opportunities to contribute to product improvements based on client feedback.

Qualifications

• Bachelors degree in Computer Science, Engineering, or related field required.
• Relevant diploma holders with some experience encouraged to apply.
• Strong understanding of data analytics tools and concepts.

Responsibilities

• Guide new clients through the onboarding process.
• Provide technical assistance during and after onboarding.
• Act as a primary point of contact for client queries.
• Monitor application performance to identify potential issues.
• Collaborate with product and development teams for feedback.

Skills

Data analytics tools understanding

Strong problem-solving abilities

Strong communication skills

Collaboration in a team-oriented environment

Education

Bachelor's degree in Computer Science or related field

Computer Science Diploma with some experience

Tools

MySQL

PostgreSQL

MongoDB

Tableau

Power BI

Looker

Job description

Client Onboarding & Support

• Guide new clients through the onboarding process, ensuring smooth adoption of our data analytics solutions.
• Provide technical assistance during and after the onboarding phase to ensure a successful implementation.
• Act as a primary point of contact for addressing client queries and resolving technical issues.

Technical Expertise & Implementation

• Work closely with clients to understand their business processes, data structures, and technical needs.
• Configure, customize, and deploy data analytics applications to meet client requirements.
• Develop and optimize scripts, queries, and tools to support data pipelines and workflows.

Bug Fixing & Troubleshooting

• Investigate, diagnose, and resolve software bugs or system malfunctions reported by clients or identified internally.
• Collaborate with the development team to deploy patches or updates to address technical issues.

Application Monitoring & Maintenance

• Monitor application performance to proactively identify and address potential issues.
• Ensure system uptime and reliability through regular health checks and performance tuning.
• Maintain best practices for application configuration, monitoring, and documentation.

Product Feedback & Feature Testing

• Work closely with the product and development teams to provide feedback on potential enhancements or new features based on client feedback.
• Test and validate new features or upgrades to ensure seamless performance.

Job Qualifications

Education & Experience

• Bachelors degree in Computer Science, Engineering, Data Science, or a related field.
• Computer Science Diploma holders with some experience are encouraged to apply.

Technical Skills

• Strong understanding of data analytics tools, platforms, and concepts (e.g., ETL, data visualization, machine learning).
• Familiarity with APIs, cloud services (Azure).
• Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB).

Soft Skills

• Excellent problem-solving and analytical abilities.
• Strong communication skills, with the ability to translate technical concepts into laymans terms.
• Proven ability to work collaboratively in a team-oriented environment.

Preferred Skills

• Familiarity with business intelligence tools (e.g., Tableau, Power BI, Looker).
• Experience in agile development environments.
• Knowledge of machine learning frameworks or libraries is a plus.