Markets Technology Support Lead - Connectivity & Incidents

Next Frontier Capital; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Support III in Malaysia within the Commercial and Investment Bank, Markets Technology, to ensure the stability and reliability of our critical business applications and their underlying infrastructure. You will act as the primary point of contact for business users, handling technical queries and delivering across multiple domains.

You will lead incident response, problem management, and regulatory connectivity efforts, collaborating with regional/global

Qualifications

• Bachelor's degree in Computer Science or engineering.
• 7–10 years in financial services technology support.
• Experience with last-mile applications and market connectivity.
• Knowledge of incident, problem, and change management.
• Ability to coordinate with regulators and exchanges.

Responsibilities

• Own last-mile applications connectivity to markets and regulators.
• Maintain end-to-end service health, outages, and incident response.
• Lead RCA and drive corrective actions for critical issues.
• Govern production changes across DR and production environments.
• Collaborate with regional/global teams on connectivity standards.
• Develop runbooks, SLAs, KPIs and reports.

Skills

Interpersonal skills

Teamwork

Analytical thinking

Incident management

Change management

Regulatory awareness

Automation mindset

Education

Bachelor's degree in Computer Science / Engineering

Tools

Geneos

AutoSys

IIS

Tomcat

Apache

Oracle

MS SQL

Windows Server

RHEL Linux

Job description

JPMorgan Chase is seeking a Technology Support III in Malaysia within the Commercial and Investment Bank, Markets Technology, to ensure the stability and reliability of our critical business applications and their underlying infrastructure. You will act as the primary point of contact for business users, handling technical queries and delivering across multiple domains.

You will lead incident response, problem management, and regulatory connectivity efforts, collaborating with regional/global