Marketing Executive / Assistant Manager / Manager

XFS SDN. BHD.; Seberang Perai; On-site; MYR 48,000 - 64,000; Full time

Job summary

XFS SDN. BHD. in Malaysia is seeking a Marketing & Order Support professional to assist B2B manufacturing customers through quotations, proposals, and product information.

You will coordinate customer communications, onboarding, and business development, maintaining records and ensuring timely order processing across internal departments. The role requires 3–5 years of experience in manufacturing or marketing support, with strong MS Office/ERP skills and a customer‑oriented mindset.

Qualifications

• Diploma or Bachelor’s degree in Marketing, Business, Supply Chain, or Engineering
• 3–5 years of experience in manufacturing, marketing support, or order management
• Understanding of manufacturing processes, logistics, and delivery workflows
• Strong coordination, communication, and problem-solving skills
• Proficient in MS Office and ERP systems
• Customer-oriented with good follow-up discipline

Responsibilities

• Support marketing and sales activities for B2B manufacturing customers.
• Prepare quotations, proposals, presentations, and product information.
• Coordinate customer communication on product offerings, specifications, and timelines.
• Support new customer onboarding and business development initiatives.
• Maintain customer records, pricing information, and order documentation.
• Customer Order & Delivery Coordination and act as main coordination point between customers and internal departments.
• Oversee order processing from purchase order receipt to delivery completion.
• Coordinate with production planning, QA, and logistics to meet customer requirements.
• Monitor production and delivery schedules and update customers on status.
• Handle customer inquiries related to order status, delivery, and documentation.
• Support resolution of delivery delays, quality issues, and order changes.
• Prepare sales, delivery, and customer performance reports.

Skills

Coordination

Communication

Problem solving

MS Office

Education

Bachelor/Diploma

Tools

ERP systems

Job description

Support marketing and sales activities for B2B manufacturing customers

Prepare quotations, proposals, presentations, and product information

Coordinate customer communication on product offerings, specifications, and timelines

Support new customer onboarding and business development initiatives

Maintain customer records, pricing information, and order documentation

Customer Order & Delivery Coordination

Act as the main coordination point between customers and internal departments

Oversee order processing from purchase order receipt to delivery completion

Coordinate with production planning, QA, and logistics to meet customer requirements

Monitor production and delivery schedules and update customers on status

Handle customer inquiries related to order status, delivery, and documentation

Support resolution of delivery delays, quality issues, and order changes

Customer Relationship & Reporting

Maintain regular communication with customers to ensure satisfaction

Coordinate customer complaints, corrective actions, and follow-ups

Support customer audits, visits, and business reviews

Prepare sales, delivery, and customer performance reports

Requirements

Diploma or Bachelor’s degree in Marketing, Business, Supply Chain, or Engineering

3–5 years of experience in manufacturing, marketing support, or order management

Understanding of manufacturing processes, logistics, and delivery workflows

Strong coordination, communication, and problem-solving skills

Proficient in MS Office and ERP systems

Customer-oriented with good follow-up discipline