Marketing Assistant

Creative Eateries Pte Ltd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Creative Eateries Pte Ltd in Kuala Lumpur is seeking a Diploma-qualified Marketing Administrator to support planning, coordination and execution of multi-channel campaigns across multiple outlets and events.

The role involves managing sponsorships, handling communications, updating websites and promos, coordinating with designers and vendors, and maintaining CRM records. Proficiency in MS Office and a good eye for photography are preferred.

Qualifications

• Diploma in Business, Marketing or Communications is required.
• Strong bilingual communication skills in English and Chinese.
• Meticulous, adaptable, creative thinker with ability to work independently.

Responsibilities

• Coordinate planning, coordination and execution of multi-channel marketing strategies and campaigns.
• Manage sponsorship relationships and ensure contractual obligations are fulfilled.
• Oversee customer service recovery and respond promptly across channels.
• Handle reservations, inquiries and feedback via social media, email and other platforms.
• Coordinate production and timely delivery of marketing collateral with designers and vendors.
• Support onboarding of new digital platforms and marketing tools.
• Ensure POS systems are configured for promotions and pricing updates.
• Compile and prepare sales/marketing performance data for reporting.

Skills

Bilingual English/Chinese

Meticulous

Adaptable

Creative thinker

Photography eye

Social media savvy

Communication skills

Education

Diploma in Business/Marketing/Communications

Tools

MS Office

Job description

Support the planning, coordination, and execution of marketing strategies, campaigns, and promotional activities across multiple channels, including events, sponsorships, new outlet openings, internal awards, town halls, and other corporate initiatives.

Manage relationships with sponsorship partners, coordinating deliverables and ensuring contractual obligations are fulfilled.

Oversee customer service recovery for restaurant and catering operations by responding promptly to feedback and coordinating resolutions across various communication channels.

Handle customer reservations, enquiries, and feedback via social media, email, and other digital platforms, ensuring timely and professional responses.

Coordinate the production and timely delivery of in-house marketing collateral, working closely with designers, vendors, and internal stakeholders.

Support the onboarding and setup of new digital platforms, third-party partners, and marketing tools as required.

Ensure Point-of-Sale (POS) systems are accurately configured for promotions, campaigns, pricing updates, and new menu items.

Retrieve, consolidate, and prepare sales and marketing performance data to support reporting and business analysis.

Administer membership programmes by maintaining membership databases and CRM records, managing member communications, resolving routine enquiries, and processing membership registrations, renewals, cancellations, and status updates.

Update website content, digital menus, promotional offers, and third-party delivery or reservation platforms to ensure information remains accurate and current.

Coordinate the printing, inventory, and distribution of marketing collateral and promotional materials.

Source promotional materials, event props, gifts, and other marketing resources while ensuring cost-effectiveness and quality.

Consolidate marketing invoices, verify supporting documents, and coordinate with vendors and the finance team for timely payment processing.

Provide administrative and operational support to the marketing team, ensuring smooth execution of campaigns and departmental activities.

Undertake other marketing, communications, and administrative duties as assigned.

Requirements:

Min Diploma in Business, Marketing or Communications

Strong bilingual communication skills in both written and spoken English and Chinese to effectively liaise with various media groups.

Meticulous, adaptable, creative thinker who is able to work independently in a dynamic and fast-paced environment.

Proficient in MS Office applications.

Good eye for photography and basic photo-editing skills will be bonus.

Media, Internet and social media savvy.

Interest and appreciation of F&B, lifestyle public relations & retail marketing are essential.