Market Manager (Malaysia)

tiket.com; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

tiket.com in Kuala Lumpur seeks a hotel partnerships specialist to sign new partners and optimize commercial terms. You will manage relationships, monitor price competitiveness, and support bookings while meeting SLA and KPI targets.

A Bachelor's degree and 3+ years in sales/e-commerce/revenue management in travel or hospitality are required, with strong English and analytics skills.

Qualifications

• Bachelor's degree in any relevant field or equivalent experience.
• Minimum 3 years of experience in sales, e-commerce and/or revenue management, preferably in OTA/hospitality.
• Proven ability to build long-term partner relationships and influence stakeholders.
• Skilled in researching, creating and delivering proposals to hotel partners with strong English.
• Strong analysis, planning and execution skills; proficient in Google Workspace and Microsoft Office.

Responsibilities

• Acquire new hotel partners and manage hotel accounts per Area/Senior Manager direction to improve margins.
• Monitor price competitiveness and room inventory availability at all times.
• Support related departments on customer bookings and SLA/KPI fulfillment.
• Review hotel performance and drive business production with hotel partners.
• Maintain accurate hotel contents to reflect facilities and information.
• Support campaigns and promotional projects and sign hotels on special agreements.
• Conduct presentations to hotel partners to strengthen relationships.

Skills

Sales experience

E-commerce

Revenue management

English proficiency

Google Workspace

Microsoft Office

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your main duty in flying with us

• To acquire new hotel partners, manage hotel accounts according to assignment by Area Manager / Senior Market Manager, to manage relationships with hotel partners, review and improve commercial conditions obtained from hotel partners that are not limited to getting promo rates and increasing margin
• To monitor and improve price competitiveness and room inventory availability at all times
• To support related departments on customer bookings
• Accountable to fulfill SLA, achieve its own KPI target and achieve overall hotel department’s target and KPI
• To review and evaluate hotel performances and improve business production to hotel partners
• Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings
• To support and participate in the company’s campaign / tactical promotion projects
• To invite & sign hotels on special agreements to improve margin and competitiveness
• To conduct presentations/workshops to hotel partners to strengthen the overall relationship

Mandatory belongings that you must prepare

• Bachelor’s degree in any relevant field or equivalent experience
• Minimal 3 years of experience in sales, e-commerce and/or revenue management, highly preferred within OTA, hotel, travel, or hospitality industry (especially OTA channels)
• Proven ability to build long-term partner relationships, influence internal/external stakeholders, and work effectively as a collaborative team player
• Skilled in researching, creating, and delivering creative proposals to hotel partners, backed by an excellent command of English
• Strong analysis, planning, and execution skills, supported by proficiency in Google Workspace and Microsoft Office

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.