Mandarin Tech Support Administrator (Remote, 2nd Line)

Sinch

Kampung Malaysia Tambahan

Remote

MYR 60,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Remote work setup

Birthday leave (day off on your birthd

Additional vacation leave as outlined

Health insurance coverage

EAP access

Job summary

Sinch is seeking a Tech Customer Support Administrator to join our global support team. You will be the technical point of contact for complex issues, owning service incidents and advanced routing configurations critical to customer success.

Fluency in Mandarin and English is required as you support a global client base, including regional teams in Asia. The role emphasizes service delivery, cross-functional collaboration, and strong analytical troubleshooting to improve traffic quality and

Qualifications

This role requires technical customer support expertise in telecom and voice services.
Strong knowledge of SIP protocol and modern voice technologies is essential.
Experience with APIs and troubleshooting complex technical issues is preferred.

Responsibilities

Serve as the primary escalation point for technical support issues related to Sinch's Voice and Verification services.
Investigate and resolve service incidents and tissue issues escalated from the 1st line team.
Monitor global traffic and optimize routing configurations for quality and performance.
Collaborate with engineering and operations to resolve deep technical problems.