Technical Account Manager, Google Cloud Consulting

Google LLC; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Google LLC in Kuala Lumpur, Malaysia, seeks a Technical Account Manager for Google Cloud Consulting to guide customers through cloud adoption and transformation. You will lead the delivery of Cloud Consulting engagements, working with executives and cross-functional teams to align business goals with technical solutions.

You will engage with enterprise leadership and dispersed teams to craft strategic roadmaps, manage timelines, and ensure successful outcomes across cloud projects and launches.

Qualifications

• Bachelor’s degree in CS/Engineering or related field or equivalent experience.
• At least 5 years in a customer-facing role with stakeholders.
• Experience in cloud operations, cloud support, or cloud consulting.
• Experience working across internal business units and enterprises.
• Ability to translate business needs into technical solutions.

Responsibilities

• Accelerate customer adoption of Google Cloud and manage the implementation journey.
• Lead multi-work stream efforts to maintain customer momentum and unblock blockers.
• Develop strategic roadmaps and conduct quarterly business reviews with executives.
• Coordinate events and launches with support, engineers, and SREs for customer success.
• Create best practices from engagements to scale adoption through partners.

Skills

Customer-facing experience

Cloud operations experience

Cross-functional collaboration

Translate business to tech

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

MBA or Master’s degree (preferred)

Job description

Technical Account Manager, Google Cloud Consulting

Share Technical Account Manager, Google Cloud Consulting

corporate_fare Google place Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.
• Experience in working across business units internally and at enterprises.
• Experience in translating business requirements into technological solutions.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.