Mandarin-Speaking Customer Support Specialist - KL

CB Talents; Semporna; On-site; MYR 33,480 - 50,220; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. In this role, you will provide customer support for inquiries related to orders, delivery, and product information, predominantly in Mandarin.

The ideal candidate has strong communication skills and is curious about technology. This position welcomes fresh graduates and requires on-site work, offering a fast-paced international support environment.

Qualifications

• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant qualifications encouraged to apply.
• Confidence in navigating multiple systems for accurate solutions.

Responsibilities

• Provide customer service support for post-order inquiries.
• Assist customers with order status and changes.
• Deliver professional customer interactions based on client standards.
• Accurately record customer information in internal systems.

Skills

C1 level Mandarin proficiency

B2 level English proficiency

Customer support experience

Technical troubleshooting

Analytical ability

Good time management

Education

Bachelor's Degree or Diploma in any discipline

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. In this role, you will provide customer support for inquiries related to orders, delivery, and product information, predominantly in Mandarin.

The ideal candidate has strong communication skills and is curious about technology. This position welcomes fresh graduates and requires on-site work, offering a fast-paced international support environment.