Mandarin-Speaking Return Order & Traceability Specialist

Alcon; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alcon Malaysia is seeking an Associate I, Customer Services Support - Return Order & Traceability Specialist to manage end-to-end return order processing and ensure compliance with SOPs and financial policies. The role collaborates with Sales, Finance, and Operations to validate eligibility and processing of invoices.

You will maintain complete traceability in SAP, support continuous improvement, and provide accurate, timely customer service to distributors and customers.

Qualifications

• 3 to 5 years of relevant experience in Customer Service or Order Management.
• Experience with return management, credit notes, and invoice processing.
• Knowledge of SAP and data reconciliation in financial processes.

Responsibilities

• Review and process return requests from distributors and customers.
• Validate return pricing and coordinate credit notes and return orders.
• Maintain SAP records, ensure compliance with SOPs and financial policies.
• Collaborate with Sales, Finance, Customer Service and Operations on inquiries.

Skills

Attention to detail

Communication

Problem solving

Multitasking

Education

Bachelor's Degree in Business Administration

Supply Chain / Finance related certification

Tools

SAP

Microsoft Excel

Microsoft Access

Job description

Alcon Malaysia is seeking an Associate I, Customer Services Support - Return Order & Traceability Specialist to manage end-to-end return order processing and ensure compliance with SOPs and financial policies. The role collaborates with Sales, Finance, and Operations to validate eligibility and processing of invoices.

You will maintain complete traceability in SAP, support continuous improvement, and provide accurate, timely customer service to distributors and customers.