Return & Traceability Specialist (China) – SAP & OTC

Alcon Laboratories Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Alcon Laboratories Malaysia Sdn Bhd seeks an Associate I, Customer Services Support - Return Order & Traceability for the China Region. You will manage end-to-end return order processing, validate eligibility, and coordinate pricing and credit notes with Sales, Finance, and Order Processing teams.

The role emphasizes compliance with SOPs and regulatory requirements, maintaining complete traceability, delivering timely updates to distributors and customers, and supporting continuous improvement

Qualifications

• 3 to 5 years of experience in Customer Service, Order Management, or OTC/OTI processes.
• Experience validating sales transactions, pricing, and financial documents.
• Understanding of return management processes and compliance requirements.

Responsibilities

• Review and process return requests with necessary approvals and SOP adherence.
• Validate eligibility, pricing, credit notes, and return documents across SAP records.
• Maintain return transaction traceability and resolve discrepancies efficiently.
• Collaborate with Sales, Finance, and Operations to ensure accurate processing.
• Support reporting, data validation, and continuous improvement initiatives.

Skills

Excel

Data validation

Analytical skills

Customer service

Cross-functional

Education

Bachelor's degree

Professional certifications

Tools

SAP

Microsoft Access

Job description

Alcon Laboratories Malaysia Sdn Bhd seeks an Associate I, Customer Services Support - Return Order & Traceability for the China Region. You will manage end-to-end return order processing, validate eligibility, and coordinate pricing and credit notes with Sales, Finance, and Order Processing teams.

The role emphasizes compliance with SOPs and regulatory requirements, maintaining complete traceability, delivering timely updates to distributors and customers, and supporting continuous improvement