Return Order & Traceability Specialist (Mandarin/English)

Alcon; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alcon, a global leader in eye care, seeks an Associate I in Customer Services Support for Return Order & Traceability. You will manage end-to-end return processing, validate eligibility and pricing, and ensure accurate credit notes and invoices across the China market, while collaborating with Sales, Finance, and Operations.

You will maintain complete transaction records, ensure compliance with SOPs, and drive improvements in return management and customer experience.

Qualifications

• 3 to 5 years of relevant experience in Customer Service, Order Management, Supply Chain Operations, OTC, or related functions.
• Experience with return management processes, credit note administration, and return transaction processing.
• Experience coordinating return-related activities with multiple cross-functional teams.

Responsibilities

• Review and process incoming product return requests from distributors and customers with required approvals.
• Validate return eligibility, pricing, and documentation per company policies.
• Coordinate with Order Processing and Finance to verify return values, credit notes, and related documents.
• Maintain SAP data accuracy for returns and support reporting and audits.
• Communicate return status and requirements to distributors and customers.
• Support continuous improvement and compliance in return processing.

Skills

Customer Service

Order Management

Data Analysis

SAP

Excel

Communication

Attention to detail

Problem solving

Education

Bachelor's Degree in Business Administration, Supply Chain Management, Finance, Operations Management, Logistics, or equivalent

Tools

SAP

Microsoft Excel

Microsoft Access

Job description

Alcon, a global leader in eye care, seeks an Associate I in Customer Services Support for Return Order & Traceability. You will manage end-to-end return processing, validate eligibility and pricing, and ensure accurate credit notes and invoices across the China market, while collaborating with Sales, Finance, and Operations.

You will maintain complete transaction records, ensure compliance with SOPs, and drive improvements in return management and customer experience.