Mandarin-Speaking Customer Support Specialist

TP; Penang; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Training & development

Medical benefits

Friendly environment

Career progression

Job summary

TP in Penang is seeking a Customer Expert - Mandarin Speaking to deliver exceptional support to Mandarin-speaking customers across multiple channels. You will handle inquiries, resolve issues, and ensure a positive experience while maintaining quality and productivity standards.

The role requires fluency in Mandarin and Cantonese, good English, and a relevant degree. Fresh graduates are encouraged to apply, and you may work in shifts including weekends and public holidays if required.

Qualifications

• Fluent in reading, writing, and speaking Mandarin and Cantonese.
• Proficient in English (written and spoken).
• Minimum SPM, Diploma, or Bachelor's degree in any field.

Responsibilities

• Handle inbound customer inquiries via phone, email, chat, or other channels.
• Assist customers with product, service, account, and order-related questions.
• Resolve customer concerns professionally and escalate complex cases when necessary.
• Provide accurate information and ensure timely follow-up on requests.
• Maintain detailed records of customer interactions and meet KPIs.

Skills

Mandarin

Cantonese

English

Education

Bachelor's degree or higher

Job description

TP in Penang is seeking a Customer Expert - Mandarin Speaking to deliver exceptional support to Mandarin-speaking customers across multiple channels. You will handle inquiries, resolve issues, and ensure a positive experience while maintaining quality and productivity standards.

The role requires fluency in Mandarin and Cantonese, good English, and a relevant degree. Fresh graduates are encouraged to apply, and you may work in shifts including weekends and public holidays if required.