Mandarin-Speaking CSR | Email, Chat & Phone Support

Teleperformance; Malaysia; Remote; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Competitive salary and benefits package

Paid training

Career development opportunities

Supportive work environment

Job summary

Teleperformance is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) to provide exceptional service in Malaysia. The role involves handling customer inquiries through email, live chat, and phone calls, ensuring a positive customer experience.

Ideal candidates should be proficient in Mandarin and English, possess strong communication skills, and be able to work in a fast-paced environment. The position offers a competitive salary, paid training, and opportunities for growth within the company.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining professionalism.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

Teleperformance is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) to provide exceptional service in Malaysia. The role involves handling customer inquiries through email, live chat, and phone calls, ensuring a positive customer experience.

Ideal candidates should be proficient in Mandarin and English, possess strong communication skills, and be able to work in a fast-paced environment. The position offers a competitive salary, paid training, and opportunities for growth within the company.