Mandarin-Speaking Customer Support Specialist - KL

CB Talents SP; Siput River; On-site; MYR 39,060 - 55,800; Full time

Job summary

CB Talents SP is hiring for a Mandarin-speaking Customer Service Specialist to provide customer support in Kuala Lumpur, Malaysia. The role involves addressing inquiries related to orders, payments, and product information.

This position is suitable for candidates with customer support experience or fresh graduates who are eager to learn. Proficiency in Mandarin and English is required, along with strong communication skills and a positive attitude.

Qualifications

• Minimum 6 months of customer support experience preferred.
• Fresh graduates are welcome to apply.
• Experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for inquiries related to post-order issues.
• Assist customers with delivery updates and payment information.
• Deliver professional customer interactions based on client service standards.

Skills

C1 level Mandarin proficiency

B2 level English proficiency

Strong communication skills

Analytical ability to troubleshoot

Time management and organizational skills

Education

Bachelor's Degree, Diploma, or equivalent qualification

Tools

Familiarity with mobile operating systems

Job description

CB Talents SP is hiring for a Mandarin-speaking Customer Service Specialist to provide customer support in Kuala Lumpur, Malaysia. The role involves addressing inquiries related to orders, payments, and product information.

This position is suitable for candidates with customer support experience or fresh graduates who are eager to learn. Proficiency in Mandarin and English is required, along with strong communication skills and a positive attitude.