Mandarin-Speaking Collections Analyst

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 47,000 - 74,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is seeking a detail-oriented Accounts Receivable professional in Malaysia to manage and collect on customer balances. You will perform outbound collection calls, analyze delinquencies, and coordinate with internal teams to resolve disputes and improve cash flow.

The role requires strong communication, English fluency, and familiarity with receivables systems. Mandarin ability is a plus; candidates with 1 year in collections are welcome.

Qualifications

• Fresh graduate with at least 1 year in Receivables/Collections.
• Degree in business/finance/accounting preferred.
• Ability to understand Asia customer market type and receivables processes.

Responsibilities

• Manage and collect on an accounts receivable portfolio with timely payments.
• Perform outbound collection calls following procedures to meet cash flow targets.
• Analyze delinquent accounts and determine communication methods to facilitate payment.
• Ensure overdue balances are pursued professionally on a day-to-day basis.
• Identify non-payment trends and coordinate with internal partners to resolve issues.
• Resolve disputes related to customer payments and negotiate settlements.
• Assess at-risk customers and propose strategies to prevent delinquencies.
• Initiate dispute resolution with internal partners and ensure timely resolution.
• Maintain detailed collection notes for all customer interactions and actions.
• Monitor KPIs such as response time, coverage, and SLA targets.
• Understand processes for administration/liquidator accounts and prepare proofs of debts and related docs.
• Reconcile customer accounts and coordinate with customers for output.
• Maintain and update customer records, and process refunds as needed.
• Review direct credit payments and submit remittance data to banking.

Skills

Communication

English fluency

Negotiation skills

Financial data interpretation

English written/verbal

Mandarin (nice to have)

Education

Bachelor’s degree in Business/Finance/Accounting

Tools

Receivables accounting systems

Job description

FUJIFILM Business Innovation Taiwan is seeking a detail-oriented Accounts Receivable professional in Malaysia to manage and collect on customer balances. You will perform outbound collection calls, analyze delinquencies, and coordinate with internal teams to resolve disputes and improve cash flow.

The role requires strong communication, English fluency, and familiarity with receivables systems. Mandarin ability is a plus; candidates with 1 year in collections are welcome.