Collection Analyst - Mandarin Speaker

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 47,000 - 74,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is seeking a detail-oriented Accounts Receivable professional in Malaysia to manage and collect on customer balances. You will perform outbound collection calls, analyze delinquencies, and coordinate with internal teams to resolve disputes and improve cash flow.

The role requires strong communication, English fluency, and familiarity with receivables systems. Mandarin ability is a plus; candidates with 1 year in collections are welcome.

Qualifications

• Fresh graduate with at least 1 year in Receivables/Collections.
• Degree in business/finance/accounting preferred.
• Ability to understand Asia customer market type and receivables processes.

Responsibilities

• Manage and collect on an accounts receivable portfolio with timely payments.
• Perform outbound collection calls following procedures to meet cash flow targets.
• Analyze delinquent accounts and determine communication methods to facilitate payment.
• Ensure overdue balances are pursued professionally on a day-to-day basis.
• Identify non-payment trends and coordinate with internal partners to resolve issues.
• Resolve disputes related to customer payments and negotiate settlements.
• Assess at-risk customers and propose strategies to prevent delinquencies.
• Initiate dispute resolution with internal partners and ensure timely resolution.
• Maintain detailed collection notes for all customer interactions and actions.
• Monitor KPIs such as response time, coverage, and SLA targets.
• Understand processes for administration/liquidator accounts and prepare proofs of debts and related docs.
• Reconcile customer accounts and coordinate with customers for output.
• Maintain and update customer records, and process refunds as needed.
• Review direct credit payments and submit remittance data to banking.

Skills

Communication

English fluency

Negotiation skills

Financial data interpretation

English written/verbal

Mandarin (nice to have)

Education

Bachelor’s degree in Business/Finance/Accounting

Tools

Receivables accounting systems

Job description

Job Responsibility

• Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
• Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
• Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment.
• Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.
• Recognizes trends for non-payment and resolves issues by engaging internal partners.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
• Analyses at -risk customer and recommends account strategies to prevent delinquencies.
• Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
• Maintain details collections notes to ensure customer contact and actions are documented and substantiated.
• Key performance indicators are managed effectively to deliver maximum Collections in team including.
• Responsiveness/Resolution targets
• Account Coverage & Overflow Target
• Voice of Customer Targets & SLA
• Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s (Proof of Debts), Disclaimers and interacting with solicitors.
• Perform customer account reconciliation and coordinate output with Customers.
• Maintain records for all customer interactions, collections note to ensure customer contact and actions are documented and substantiated.
• Perform Account maintenance activities such as reconciling unmatched items, preparing payment refunds, and updating customer records.
• Review the listing of direct credit payments, collect remittance details, and submit to the banking function.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.
• Builds strong customer relationships to ensure win/win outcomes are achieved.

Position Knowledge and Capabilities

• Demonstrates the ability to understand the supporting of collections function on receivable issue.
• Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Understands business processes and organizational support structures to perform account maintenance actions.
• Effective communication skills.

Job Requirements

• Fresh graduate and minimum one-yearexperience in Receivables or Collections function and in their current role.
• First level university degree with a focus in business or Finance & Accounting recommended or equivalent experience
• Demonstrates the ability to understand Asia Customer market type.
• knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Understands business processes and organizational support structures to perform accountmaintenance actions.
• Effective communication, negotiation, and conflict resolution skills.
• MUSTwell converse in English language (Good in written and verbal)
• An additional ability to converse in Mandarin verbally & writing would be preferable.