Mandarin-Speaking Client Service Manager - Payroll & SLAs

TMF Administrative Services Malaysia Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

TMF Administrative Services Malaysia Sdn. Bhd.

is seeking a seasoned Client Service Manager for Payroll Services to oversee complex client relationships, ensure SLA delivery, and drive improvements across regional operations. The role requires Mandarin and English fluency, at least 7 years in client-facing roles within Accounting & Tax or Global Entity Management, plus experience managing contracts and cross-border delivery.

Qualifications

• Bachelor's degree in a related field.
• Minimum 7 years of working experience in client-facing roles with a track record in Accounting & Tax or Global Entity Management.
• Experience managing complex contracts, SLAs, scope definitions, and pricing structures.

Responsibilities

• Establish and maintain strong operational and commercial relationships with complex clients to ensure contractual revenue delivery and long-term partnership.
• Oversee service delivery and ensure high-quality performance in line with SLAs and contractual obligations.
• Manage client contact strategy across TMF to support effective communication and governance.
• Identify opportunities for service improvement and growth through trend monitoring and client feedback.
• Prepare quarterly and monthly business/service reviews in collaboration with CSDs and Relationship Directors.

Skills

Mandarin

English fluency

Client relationships

Project management

BPO/outsourcing delivery

Education

Bachelor's degree in related field

Job description

TMF Administrative Services Malaysia Sdn. Bhd.

is seeking a seasoned Client Service Manager for Payroll Services to oversee complex client relationships, ensure SLA delivery, and drive improvements across regional operations. The role requires Mandarin and English fluency, at least 7 years in client-facing roles within Accounting & Tax or Global Entity Management, plus experience managing contracts and cross-border delivery.