Global Client Success & Delivery Lead

TMF Administrative Services Malaysia Sdn. Bhd.

Kuala Lumpur

On-site

MYR 60,000 - 100,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

TMF Administrative Services Malaysia Sdn. Bhd. is seeking a Specialist, Secondment Services - Shanghai to oversee client governance, contract scope and pricing, and service delivery across regional teams.

You will lead relationship management and ensure adherence to SLAs while coordinating with global groups. The role focuses on strategic analysis, change leadership, and effective communication with stakeholders to support client satisfaction and quarterly reviews.

Qualifications

Experience building strong client relationships and ensuring service delivery.
Ability to interpret contracts, SLAs and pricing in a governance context.
Strong analytical and communication skills to manage governance across regions.

Responsibilities

Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships.
Manage the client contact strategy across TMF to support effective communication and governance.
Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth.
Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs.
Ensure high-quality service delivery in line with contractual obligations and performance standards.