Mandarin QA Specialist: Redelivery & Process Excellence

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

CEKAP LINK TECH SDN. BHD. in Kuala Lumpur is seeking a meticulous QA Specialist to join our Exception Response Team, focusing on identifying quality issues from BPO feedback and performing root cause analysis.

You will help ensure QA consistency through calibration sessions and support redelivery verification tasks while upholding strict data privacy. The role requires a Bachelor's degree, excellent English and Mandarin communication, and a proactive, detail-focused mindset suited to a

Qualifications

• Bachelor's degree required or preferred.
• Excellent written English and Mandarin communication skills are essential.
• Experience in logistics, e-commerce, or customer service is highly preferred.

Responsibilities

• Identify top-tier quality issues reported by BPOs and conduct root cause analysis.
• Participate in monthly QA scoring calibration meetings for consistency across evaluators.
• Update SOPs and QA standards in response to business policy changes.
• Execute ad-hoc redelivery verification tasks and monitor data privacy compliance.

Skills

English fluency

Mandarin fluency

Attention to detail

Problem solving

Multitasking

Education

Bachelor's degree

Job description

CEKAP LINK TECH SDN. BHD. in Kuala Lumpur is seeking a meticulous QA Specialist to join our Exception Response Team, focusing on identifying quality issues from BPO feedback and performing root cause analysis.

You will help ensure QA consistency through calibration sessions and support redelivery verification tasks while upholding strict data privacy. The role requires a Bachelor's degree, excellent English and Mandarin communication, and a proactive, detail-focused mindset suited to a