KL-based Bilingual QA Specialist (Mandarin/Cantonese)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 50,220 - 72,540; Full time

Benefits offered by this job

Attractive Salary (RM4,500 – RM6,500)

Performance-related bonus

Annual leave 15 days

Medical leave 14 days

Medical and hospitalization coverage

Job summary

A leading quality assurance firm in Kuala Lumpur is seeking a QA Specialist who will ensure high-quality customer interactions and continuously improve service standards. The ideal candidate will possess a degree or diploma, have strong leadership and interpersonal skills, and be proficient in English, Mandarin, and Cantonese. This position offers an attractive salary and benefits including annual leave and medical coverage.

Qualifications

• Minimum 12 months in the current position with an excellent track record.
• Dynamic, highly motivated, and results-oriented team player.
• Excellent command of spoken and written English, Mandarin, and Cantonese.

Responsibilities

• Develop, maintain, train, and coach agents for enhanced customer support.
• Review processes for improving call flow efficiency.
• Track customer experience pain points and trends for reports.

Skills

Leadership

Interpersonal skills

Technical expertise

Education

Degree or Diploma

Job description

A leading quality assurance firm in Kuala Lumpur is seeking a QA Specialist who will ensure high-quality customer interactions and continuously improve service standards. The ideal candidate will possess a degree or diploma, have strong leadership and interpersonal skills, and be proficient in English, Mandarin, and Cantonese. This position offers an attractive salary and benefits including annual leave and medical coverage.