Quality Analyst - Mandarin

Teleperformance; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Teleperformance Malaysia is seeking a Quality Analyst to join our team. You will act as a key support for the Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

The role requires a bachelor’s or equivalent diploma, plus 1 year of QA in a call center, and fluency in Mandarin and English. Rotational shifts are required, and an immediate start is preferred.

Qualifications

• Bachelor’s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 year’s experience as QA in a call center.
• Proficiency in Mandarin and English (spoken and written).
• Start work immediately is preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Skills

Mandarin language

English language

QA in call center

Education

Bachelor’s degree or equivalent diploma

Job description

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

• Bachelor’s degreeorequivalent diploma in any discipline.
• Candidate must be able to work onrotational shift (3 shift / 5 working days).
• Minimum 1 years’ experienceas QA in call center.
• Proficiency in Mandarin and English (spoken and written).
• Able tostart work immediatelyis preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.