Mandarin Customer Support Specialist - On-Site KL

Savior Artigos Texteis Lda; Sungai Petani; On-site; MYR 36,000 - 48,000; Full time

Job summary

Savior Artigos Texteis Lda is looking for Mandarin-speaking Customer Service Specialists to join their team in Kuala Lumpur, Malaysia. In this role, you will assist customers with inquiries related to orders, deliveries, and product information while communicating in both Mandarin and English.

This position is ideal for candidates with a passion for customer support, whether you're a fresh graduate or an experienced professional. Strong communication skills and a willingness to learn are essential as you navigate customer queries and provide effective solutions in a fast-paced environment.

Qualifications

• Proficient in reading, writing, speaking, and listening in both Mandarin and English.
• Minimum 6 months customer support experience preferred.
• Experience with mobile operating systems and customer inquiries.

Responsibilities

• Provide customer support for inquiries related to orders, delivery, and payments.
• Assist customers with order status and delivery timeframes.
• Maintain professional standards during customer interactions.

Skills

C1 level Mandarin proficiency

B2 level English proficiency

Customer support experience

Technical troubleshooting

Strong communication skills

Education

Bachelor's Degree or Diploma

Job description

Savior Artigos Texteis Lda is looking for Mandarin-speaking Customer Service Specialists to join their team in Kuala Lumpur, Malaysia. In this role, you will assist customers with inquiries related to orders, deliveries, and product information while communicating in both Mandarin and English.

This position is ideal for candidates with a passion for customer support, whether you're a fresh graduate or an experienced professional. Strong communication skills and a willingness to learn are essential as you navigate customer queries and provide effective solutions in a fast-paced environment.