Mandarin Customer Support Specialist - On‑Site KL

Savior Artigos Texteis Lda; Sabah; On-site; MYR 36,000 - 48,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking Mandarin-speaking Customer Service Specialists to join our team in Kuala Lumpur, Malaysia. The role focuses on assisting customers with orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional environment.

Fresh graduates are welcome, and prior call center experience is helpful but not mandatory. Candidates should be eager to learn, coachable, and capable of thriving in a fast-paced, international

Qualifications

• Mandarin proficiency at C1 level.
• English proficiency at B2 in reading, writing, speaking, listening.
• Bachelor's degree, Diploma, or equivalent.
• 6+ months customer support experience preferred.
• Fresh graduates encouraged to apply.
• Technical troubleshooting experience is an advantage.
• Familiarity with mobile/desktop devices.
• Curiosity about technology and continuous learning.
• Analytical ability to identify and resolve issues.
• Ability to work independently in a fast-paced environment.
• Professional, calm, and positive under pressure.
• Open to feedback and coaching.
• Good time management and multitasking.

Responsibilities

• Provide customer service for post-order issues, delivery updates, payments, and pre-orders.
• Assist with order status, changes, and delivery timeframes.
• Deliver professional, high-quality interactions aligned with service standards.
• Meet call quality, audits, and customer-satisfaction targets.
• Develop and maintain knowledge of client-supported products.
• Record customer information accurately in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Stay aware of client products, services, and industry strengths.
• Contribute to service quality and continuous improvement in operations.

Skills

Mandarin (C1)

English (B2)

Customer support

Communication skills

Tech-savviness

Independent worker

Education

Bachelor's Degree or Diploma

Job description

Savior Artigos Texteis Lda is seeking Mandarin-speaking Customer Service Specialists to join our team in Kuala Lumpur, Malaysia. The role focuses on assisting customers with orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional environment.

Fresh graduates are welcome, and prior call center experience is helpful but not mandatory. Candidates should be eager to learn, coachable, and capable of thriving in a fast-paced, international