Mandarin Content Risk & Safety Specialist

TikTok Inc.; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

TikTok's Safety Model Operations (SMO) team builds, optimizes, and maintains machine learning models and processes to support Trust & Safety. The SMO Delivery Team ensures quality assurance across projects and helps identify risks and improve workflows.

You will work with cross‑functional partners to translate regulations into guidelines, monitor content risk, and produce risk assessments to guide platform rules. Mandarin proficiency is required for daily liaison with the China team.

Qualifications

• Bachelor's degree or higher in journalism, sociology, or related fields.
• Keen sense of content safety and online awareness; able to identify implicit risks and understand policies.
• Strong pattern summarization, content review, and monitoring using common tools like Excel.
• Flexible thinking, responsibility, and cross‑department coordination; strong emergency response capabilities.
• Mandarin proficiency required for daily liaison with the China team and accurate business communication.

Responsibilities

• Interpret regulations, community standards, and platform policies, turning them into actionable guidelines.
• Monitor UGC/PGC content and identify explicit/implicit risks and borderline content.
• Handle emergent content safety risk events, prioritize actions, and coordinate cross‑department resolution.
• Produce risk assessment reports to guide platform rules and review strategies.
• Use content review tools and data analysis tools to implement risk prevention strategies.

Skills

Content safety awareness

Cross-department communication

Emergency response capabilities

Rapid learning/adaptation

Education

Bachelor's degree or higher (journalism/sociology or related)

Tools

Excel

Content review tools

Public opinion monitoring systems

Data analysis tools

Job description

TikTok's Safety Model Operations (SMO) team builds, optimizes, and maintains machine learning models and processes to support Trust & Safety. The SMO Delivery Team ensures quality assurance across projects and helps identify risks and improve workflows.

You will work with cross‑functional partners to translate regulations into guidelines, monitor content risk, and produce risk assessments to guide platform rules. Mandarin proficiency is required for daily liaison with the China team.