Manager Technical Services

DKSH; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

DKSH Malaysia seeks an Innovation Center Manager and Technical Service Manager to lead the Performance Materials innovation function within Food and Beverage Ingredients. Drive product development, technical service excellence, and innovation strategy aligned with business goals.

You will manage the Innovation Center, guide formulation across lab-to-pilot scales, and coach the sales team with strong data and presentation skills. English fluency required; join a dynamic Asia-focused organization.

Qualifications

• Bachelor's degree in Food Technology or related field.
• Minimum 5–8 years in a similar role within food ingredients or related industry.
• Minimum 2–3 years in a managerial capacity leading technical teams.
• Strong B2B commercial acumen with a technical mindset.
• Working knowledge of the food industry, products, and market dynamics.
• Knowledge of ingredients, additives, and flavours across applications.
• Familiarity with food processing techniques and application development.
• Experience in scientific, chemical, and laboratory methods relevant to food formulation/testing.
• Excellent communication, interpersonal, and negotiation skills; problem solving.
• Ability to analyze data, conduct market research, and produce testing reports/presentations.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Fluent in English (written and spoken).

Responsibilities

• Manage the operating Innovation Center (InnoC) budget and costs.
• Monitor product formulation guidelines and drive improvements to reduce costs and enhance performance.
• Oversee product formulation from lab to pilot scale for reliable technical outcomes.
• Lead development projects ensuring on-time delivery and efficient resource planning.
• Identify product improvement opportunities from trends, ingredients, and new processes.
• Run technical training programs for the sales team to grow capabilities.
• Ensure lab equipment maintenance and safety compliance for safety/regulatory standards.
• Co-visit key customers to provide expert technical advice and tailored solutions.
• Manage library of ingredients and flavour samples for external/internal studies.
• Oversee technical service team performance and alignment with business goals.
• Lead learning and development in Research and Analysis to achieve objectives.

Skills

B2B acumen

Technical leadership

Data analysis

Food formulation knowledge

Project management

Communication skills

Negotiation

Microsoft Excel

Microsoft Word

PowerPoint

Fluent English

Team development

Education

Bachelor's degree in Food Technology

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Laboratory equipment familiarity

Job description

About The Role

The Innovation Center Manager and Technical Service Manager leads DKSH's Performance Materials innovation function within the Food and Beverage Ingredients business line in Malaysia, driving product development, technical service excellence, and innovation strategy in alignment with business objectives. This role is pivotal in shaping DKSH's value proposition to customers through applied food science expertise, technical consultancy, and effective management of the Innovation Center.

What You Will Deliver

• Manage the operating Innovation Center (InnoC) budget and costs in accordance with annual allocation to ensure efficient and responsible use of resources
• Monitor product formulation guidelines and procedure compliance to drive improvements in existing products, reduce costs, enhance performance, and simplify manufacturing processes
• Manage product formulation across laboratory-scale and pilot-scale testing to deliver reliable and high-quality technical outcomes for customers
• Drive the implementation of product development projects to ensure efficient resource planning and on-time delivery against project schedules
• Compile and review the latest product trends, ingredients, and new development processes to identify and capture product improvement opportunities
• Manage technical training programs for the sales team to strengthen their technical capabilities and deepen product knowledge
• Ensure laboratory equipment maintenance and safety protocol adherence so that all product designs consistently meet safety and regulatory requirements
• Co-visit key customers alongside the sales team to provide expert technical advice and tailored solutions that address specific customer needs
• Manage the library of ingredient and flavour samples to support external sampling activities and internal application studies
• Manage and oversee the technical service team's performance and productivity, driving execution against business goals and market expectations
• Lead the learning and development of the team in Research and Analysis to achieve the business line's objectives and build long-term capability

What You Bring

• Bachelor's degree in Food Technology or a related field, with proven working experience
• Minimum 5 to 8 years of experience in a similar role within the food ingredients or related industry
• Minimum 2 to 3 years of experience in a managerial capacity leading technical teams
• Strong business-to-business (B2B) commercial acumen with a technical and solution-oriented approach to customer engagement
• Working knowledge of the food industry, food products, and related market dynamics
• Knowledge and hands-on experience with food ingredients, additives, and flavours across diverse applications
• Knowledge and practical experience in food processing techniques and application development
• Familiarity with scientific, chemical, and laboratory methods relevant to food formulation and testing
• Strong communication, interpersonal, and negotiation skills, with proven problem-solving capability
• Ability to analyze data, conduct market research, and produce clear testing reports and presentations
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Fluent in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Innovation and Technical Service.