Manager Technical Sales

DKSH; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DKSH in Malaysia is seeking a Manager, Technical Sales to drive key account performance within the Performance Materials division. You will grow sustainable business by managing strategic relationships, pursuing new opportunities, and translating market insights into focused sales outcomes.

You will monitor targets, forecast sales, maintain strong customer satisfaction, and lead CRM-driven opportunities while coordinating cross-functional teams and ensuring regulatory compliance.

Qualifications

• Bachelor's degree or higher in Food Science or related field.
• Minimum 3–5 years in a technical sales role with account management exposure.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Manage key customer accounts and relationships, ensuring sales objectives and satisfaction.
• Monitor sales targets and propose development plans for priority customers and projects.
• Conduct market surveys, analyze trends, and support informed commercial decisions.
• Deliver regular sales forecasts and variance analyses for budget alignment.
• Submit activity and results reports including call plans and performance analyses.
• Monitor competitive activity and gather marketplace intelligence on pricing and delivery.
• Develop and grow relationships with industrial customers and prospect new accounts.
• Conduct targeted visits to promote products and collect market feedback.
• Manage project pipeline via CRM systems to convert opportunities.
• Investigate customer complaints, develop solutions, and present recommendations.
• Administrative duties and coordination as required.

Skills

Key account management

Sales forecasting

Market intelligence

Strategic planning

Negotiation

Stakeholder engagement

Education

Bachelor's degree or higher in Food Science or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About The Role

Manager, Technical Sales is responsible for driving key account performance and sustainable business growth within DKSH's Performance Materials division in Malaysia. This role creates commercial value by managing strategic customer relationships, pursuing new business opportunities, and translating market intelligence into focused and impactful sales outcomes.

What You Will Deliver

• Manage key customer accounts and relationships with consistency and professionalism, ensuring sales objectives are met and customer satisfaction is maintained


• Monitor the achievement of sales targets and proactively identify and propose business development plans across priority customers, key projects, and untapped customer segments


• Conduct market surveys and analyze competitor trends, customer developments, and industry challenges to support informed commercial decision-making


• Deliver regular and accurate sales forecasting and variance analysis to ensure budget achievement and operational alignment


• Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses


• Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules, and merchandising approaches


• Develop and grow commercial relationships with assigned key industrial customers while actively prospecting for new accounts to strengthen market penetration


• Conduct targeted customer visits to promote products and provide structured feedback to the business and suppliers on customer responses and market activity


• Manage the project pipeline via Customer Relationship Management (CRM) systems to convert new business opportunities into commercial success


• Resolve customer complaints by investigating root causes, developing solutions, and presenting clear recommendations to management


• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree or higher in Food Science or a related field


• Minimum 3 to 5 years of experience in a similar technical sales role


• Minimum 2 to 3 years of experience in a managerial capacity


• Sound knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, and storage standards


• Excellent communication, negotiation, and interpersonal skills with the ability to engage stakeholders confidently at all levels, both internally and externally


• Strong organizational and time management skills with the ability to handle multiple priorities, work well under pressure, and meet deadlines consistently


• Demonstrated sense of ownership and accountability, with a proactive, problem-solving mindset and a bias for prompt and decisive action


• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Sales.