Manager / Senior Executive – APEL Centre

HELP University Sdn Bhd; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

HELP University Sdn Bhd seeks an experienced advisor to engage adult learners and working professionals on APEL pathways, with emphasis on APEL.Q. You will assess needs, guide learning routes, and facilitate recognition of prior learning.

You will coordinate APEL.Q assessments, work with advisors and moderators to ensure fair processes, and support documentation and compliance with MQA guidelines.

Qualifications

• Master's degree in Education, Management, Psychology, or related fields.
• Familiarity with APEL (especially APEL.Q) or adult learning frameworks is advantageous.
• Experience in higher education/training/HRD or working with adult learners/executive education.
• Proficiency in Mandarin and familiarity with AI-enabled tools for advisory support is advantageous.

Responsibilities

• Engage and advise adult learners on APEL pathways (A PEL.Q) and suitable progression routes.
• Coordinate APEL.Q assessments, including portfolio review, validation visits, and capstone evaluations.
• Support learners with documentation, portfolios, and audit-ready records for compliance.
• Promote APEL opportunities and engage with industry partners and communities.
• Collaborate with faculties, academic staff, and administrative units to ensure smooth learner journeys.

Skills

Mandarin proficiency

Strong communication

Interpersonal skills

Advisory skills

Organisational skills

Education

Master's degree

Tools

AI-enabled tools

Job description

JOB FUNCTION

The role is responsible for engaging and supporting adult learners and working professionals in their educational journey through Accreditation of Prior Experiential Learning (APEL) pathways, particularly APEL.Q, by assessing their needs, advising on appropriate learning routes, and facilitating the recognition of prior learning.

KEY RESPONSIBILITIES

1. Adult Learner Engagement & Advisory

• a) Serve as the primary point of contact for adult learners, working professionals, and industry practitioners
• b) Understand learners’ career goals, prior experience, and learning needs
• c) Provide advisory on APEL pathways (especially APEL.Q) and suitable academic progression routes
• d) Guide candidates in preparing portfolios and documentation for assessment

2. APEL Assessment & Coordination

• a) Support and coordinate APEL.Q assessment processes, including portfolio field & validation visit, challenge test and capstone evaluation
• b) Work closely with academic advisors/assessors/moderators to ensure fair, rigorous, and compliant assessment
• c) Ensure alignment with MQA APEL guidelines and institutional policies

3. Learner Support & Experience

• a) Provide a supportive and professional experience for adult learners throughout the APEL journey
• b) Address queries with clarity, empathy, and responsiveness
• c) Build trust and confidence among learners who may be returning to education after a long gap

4. Documentation & Compliance

• a) Maintain accurate records of applications, assessments, and outcomes
• b) Ensure proper documentation for audit and MQA compliance
• c) Monitor timelines and ensure timely processing of applications

5. Outreach & Promotion

• a) Engage with industry partners, organisations, and communities to promote APEL opportunities
• b) Participate in briefings, workshops, and information sessions
• c) Support initiatives to grow lifelong learning and micro-credentials

6. Internal Coordination

• a) Work closely with faculties, academic staff, and administrative units
• b) Facilitate smooth communication between learners, advisors/assessors/moderators, and the university

QUALIFICATIONS & EXPERIENCE

• a) Minimum Master's degree (preferably in Education, Management, Psychology, or related fields)
• b) Familiarity with APEL (especially APEL.Q) or adult learning frameworks is an added advantage
• c) Experience in:
  • Higher education / training / HRD / professional development, OR
  • Working with adult learners / executive education
• d) Proficiency in Mandarin and familiarity with AI-enabled tools (e.g., for advisory support, documentation, or learner engagement) are an added advantage

KEY COMPETENCIES & PERSONAL ATTRIBUTES

• a) Strong communication and interpersonal skills
• b) Customer-oriented and approachable personality
• c) Ability to engage confidently with senior executives and professionals
• d) High level of empathy, patience, and listening skills
• e) Strong organisational and coordination abilities
• f) Professional, credible, and trustworthy presence
• g) Ability to handle sensitive information with discretion