MANAGER / SENIOR EXECUTIVE - APEL CENTRE

HELP UNIVERSITY SDN. BHD.; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

HELP University is seeking a Manager/Senior Executive at the APEL Centre to engage adult learners and working professionals, guiding them on APEL pathways such as APEL.Q and academic progression. The role involves assessing needs, advising on suitable routes, and helping prepare portfolios for assessment.

You will coordinate APEL.Q assessments with evaluators, ensure compliance with MQA guidelines, maintain records, and collaborate with faculties to support lifelong learning initiatives.

Qualifications

• Master's degree required; preferably in Education, Management, Psychology or related fields.
• Familiarity with APEL (especially APEL.Q) or adult learning frameworks is an advantage.
• Experience with adult learners/executive education is preferred.

Responsibilities

• Engage adult learners and working professionals; advise on APEL pathways (APEL.Q) and progression routes.
• Coordinate APEL.Q assessments, including portfolio review, validation visit, and capstone evaluation; liaise with assessors/moderators.
• Maintain accurate records of applications, assessments, and outcomes for audit/compliance.
• Collaborate with faculties and administrative units to ensure smooth communication and delivery of services.

Skills

Communication

Interpersonal skills

Senior stakeholder engagement

Empathy

Organisational skills

Discretion

Mandarin proficiency

AI-enabled tools familiarity

Education

Master's degree in Education/Management/Psychology or related fields

Tools

AI-enabled tools

Job description

MANAGER / SENIOR EXECUTIVE - APEL CENTRE

The role is responsible for engaging and supporting adult learners and working professionals in their educational journey through Accreditation of Prior Experiential Learning (APEL) pathways, particularly APEL.Q, by assessing their needs, advising on appropriate learning routes, and facilitating the recognition of prior learning.

KEY RESPONSIBILITIES

1. Adult Learner Engagement & Advisory

• a) Serve as the primary point of contact for adult learners, working professionals, and industry practitioners
• b) Understand learners’ career goals, prior experience, and learning needs
• c) Provide advisory on APEL pathways (especially APEL.Q) and suitable academic progression routes
• d) Guide candidates in preparing portfolios and documentation for assessment

2. APEL Assessment & Coordination

• a) Support and coordinate APEL.Q assessment processes, including portfolio field & validation visit, challenge test and capstone evaluation
• b) Work closely with academic advisors/assessors/moderators to ensure fair, rigorous, and compliant assessment
• c) Ensure alignment with MQA APEL guidelines and institutional policies

• a) Provide a supportive and professional experience for adult learners throughout the APEL journey
• b) Address queries with clarity, empathy, and responsiveness
• c) Build trust and confidence among learners who may be returning to education after a long gap

4. Documentation & Compliance

• a) Maintain accurate records of applications, assessments, and outcomes
• b) Ensure proper documentation for audit and MQA compliance
• c) Monitor timelines and ensure timely processing of applications

• a) Engage with industry partners, organisations, and communities to promote APEL opportunities
• b) Participate in briefings, workshops, and information sessions
• c) Support initiatives to grow lifelong learning and micro-credentials

6. Internal Coordination

• a) Work closely with faculties, academic staff, and administrative units
• b) Facilitate smooth communication between learners, advisors/assessors/moderators, and the university

QUALIFICATIONS & EXPERIENCE

• a) Minimum Master’s degree (preferably in Education, Management, Psychology, or related fields)
• b) Familiarity with APEL (especially APEL.Q) or adult learning frameworks is an added advantage
• c) Experience in:
  • Working with adult learners / executive education
• d) Proficiency in Mandarin and familiarity with AI-enabled tools (e.g., for advisory support, documentation, or learner engagement) are an added advantage

KEY COMPETENCIES & PERSONAL ATTRIBUTES

• a) Strong communication and interpersonal skills
• b) Customer-oriented and approachable personality
• c) Ability to engage confidently with senior executives and professionals
• d) High level of empathy, patience, and listening skills
• e) Strong organisational and coordination abilities
• f) Professional, credible, and trustworthy presence
• g) Ability to handle sensitive information with discretion

HELP University offers a wide and diverse range of programs covering business, law, management, economics, IT, social sciences and the humanities at undergraduate and graduate levels. It has also assumed a leading role in research and development in certain disciplines and subject areas. By upholding rigorous standards and setting benchmarks in many areas, HELP has achieved many successes and won plaudits and respect from many quarters, at home and abroad, making it a preferred partner in many crucial areas of endeavour and cooperation.

The quality of education imparted by HELP ensures that not only are its graduates preferred over others for employment by multinational companies and discerning employers in many areas of the globe, they also rapidly assume responsible leadership roles and positions.

HELP University offers a wide and diverse range of programs covering business, law, management, economics, IT, social sciences and the humanities at undergraduate and graduate levels. It has also assumed a leading role in research and development in certain disciplines and subject areas. By upholding rigorous standards and setting benchmarks in many areas, HELP has achieved many successes and won plaudits and respect from many quarters, at home and abroad, making it a preferred partner in many crucial areas of endeavour and cooperation.

The quality of education imparted by HELP ensures that not only are its graduates preferred over others for employment by multinational companies and discerning employers in many areas of the globe, they also rapidly assume responsible leadership roles and positions.