MANAGER - QUALITY ASSURANCE (EDUCATION)

NMUC; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Job summary

NMUC in Malaysia seeks an experienced Quality Assurance Manager to oversee quality management across academic and operational functions. You will lead initiatives to ensure the highest standards of quality, safety, and regulatory compliance.

The role focuses on implementing ISO 45001 and ISO 9001, coordinating MQA/SETARA compliance, conducting internal audits, and driving continuous improvement across departments with responsibility for reporting to senior management.

Qualifications

• Master’s degree in Education, Business Administration, Maritime Studies or related field.
• Certification in ISO 45001 and ISO 9001 highly desirable.
• Minimum 5 years of quality assurance experience in higher education with MQA, SETARA, and ISO 45001 compliance.
• At least 2 years of health and safety process management in an academic or operational environment.

Responsibilities

• Ensure academic programs and operations meet MQA, SETARA, ISO 45001 and ISO 9001 standards.
• Lead audits and implement corrective actions to maintain certifications.
• Conduct internal audits and quality reviews of programs, procedures, and safety management.
• Drive continuous improvement based on data from audits and stakeholder feedback.
• Prepare regular compliance and performance reports for senior management.

Skills

Quality management

Audits

Regulatory compliance

Stakeholder management

Training & development

Education

Master’s degree in Education, Business Admin, Maritime Studies or related field

Tools

ISO 45001

ISO 9001

MQA & SETARA experience

Job description

QUALITY ASSURANCE MAIN CAMPUS (JOHOR BAHRU) CONTRACT

Job Description

Netherlands Maritime University College (NMUC) is seeking an experienced Quality Assurance (QA) Manager to oversee and enhance the quality management processes across academic and operational functions. This role is crucial for ensuring NMUC meets the highest standards of academic quality, health, safety, and regulatory compliance. The QA Manager will lead initiatives to comply with Malaysian Qualifications Agency (MQA), SETARA (Rating System for Malaysian Higher Education), ISO 45001 (Occupational Health and Safety), ISO 9001 (Quality Management Systems), and other relevant maritime and education standards.Key Responsibilities:Compliance & Accreditation Management: Ensure that all academic programs and operational processes meet MQA, SETARA, and ISO 45001 (Occupational Health and Safety Management), ISO 9001 (Quality Management), and other relevant standards. Lead and manage the preparation, submission, and monitoring of compliance documentation to these accrediting bodies.ISO 45001 & ISO 9001 Implementation: Oversee the implementation, monitoring, and continuous improvement of ISO 45001 for occupational health and safety and ISO 9001 for quality management. Ensure the college’s operations and academic environments are safe, efficient, and continuously improving. Lead audits and implement corrective actions where necessary to maintain certification.Internal Audits & Quality Reviews: Conduct regular internal audits to assess adherence to MQA, SETARA, ISO 45001, ISO 9001, and other relevant standards. Lead quality reviews of academic programs, operational procedures, and health and safety management, ensuring compliance and recommending improvements.Continuous Improvement & Innovation: Lead continuous improvement initiatives based on data from internal audits, student feedback, academic performance reviews, and operational assessments. Implement strategies to improve student satisfaction, faculty performance, teaching methodologies, and overall operational excellence.Health, Safety & Risk Management: Ensure that health and safety protocols are consistently followed and maintained across NMUC. Identify potential risks to the safety of faculty, staff, and students and implement corrective and preventive actions in line with ISO 45001 requirements. Oversee safety training and awareness programs across departments.Training & Development: Deliver training programs for faculty and staff on MQA, SETARA, ISO 45001, ISO 9001, and best practices in quality management, health and safety, and academic program compliance. Foster a culture of quality, safety, and compliance throughout the institution.Reporting & Documentation: Prepare and submit regular reports to senior management on the status of quality assurance activities, accreditation compliance, safety management, and institutional performance. Maintain thorough documentation for internal records and external audits.Stakeholder Collaboration: Maintain relationships with regulatory bodies such as MQA, SETARA, ISO auditors, and other relevant authorities to ensure up-to-date compliance. Engage with external auditors, industry stakeholders, and accrediting agencies to ensure the institution meets evolving quality and safety standards.Program Development & Improvement: Collaborate with academic departments to ensure curricula, teaching methods, assessments, and faculty development are in line with MQA and SETARA standards. Ensure academic programs are continuously reviewed and improved to maintain relevance and rigor in higher education.

Requirements

A Master’s degree in Education, Business Administration, Maritime Studies, or a related field.Certification in ISO 45001 (Occupational Health and Safety) and ISO 9001 (Quality Management) is highly desirable.Additional certifications related to quality management and safety management are an advantageMinimum of 5 years of experience in a quality assurance role within higher education, with direct experience in MQA, SETARA, and ISO 45001 compliance.At least 2 years of experience in managing health and safety processes in an academic or operational environment.