Manager, Process Improvement

Hong Leong Assurance Berhad; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Assurance Berhad (HLA) invites applications for a senior finance systems professional to lead strategic core system initiatives in Malaysia. You will drive upgrades, automation, and process improvements across finance operations while collaborating with IT, vendors, and business users.

The role requires strong knowledge of finance modules, ERP systems, and regulatory changes. The ideal candidate has 6+ years of relevant experience, a finance/Accounting degree, and hands-on experience

Qualifications

• Professional qualification or degree in Finance, Accounting or related disciplines.
• More than 6 years relevant experience. Able to work under tight deadlines.
• Experience in Finance operations especially on collection/payment matters.
• Preferably with sound working experience in insurance industry.
• 3-5 years. MS Excel & Word, PeopleSoft Financials, Insurance Administration System (Finance modules).

Responsibilities

• Lead or participate in strategic projects including core system upgrades and migrations.
• Lead and manage the core system to align with business, regulatory, and operational requirements.
• Monitor system performance and identify opportunities for automation using Lean/Six Sigma tools.
• Drive continuous improvement initiatives for finance-related processes within the core system.
• Collaborate with IT, vendors, and business users to design, develop, and implement system enhancements and automation solutions.
• Act as system owner / SME for the core system across departments.
• Oversee system configuration, parameter setup, and rule changes to support new products and regulatory updates.
• Manage system defects, incidents, and change requests with timely resolution and proper documentation.
• Lead and coordinate UAT activities for system enhancements, new product launches, and regulatory changes.
• Develop and maintain SOPs, process documentation, and system manuals for finance-related operations.
• Provide training and knowledge transfer to users on system functionalities and process changes.

Skills

Finance operations

Deadline driven

Regulatory knowledge

Analytical skills

Communication

Education

Bachelor’s degree in Finance/Accounting or related

Tools

MS Excel

MS Word

PeopleSoft Financials

Insurance Administration System (Finance modules)

Job description

Lead or participate in strategic projects, including core system upgrades, migrations, or digital transformation initiatives.

Lead and manage the core system to ensure alignment with business, regulatory, and operational requirements.

Monitor system performance and identify opportunities for automation, including RPA or workflow improvements using Lean/Six Sigma tools (5 Whys, Fishbone, Pareto, Kaizen).

Drive continuous improvement initiatives for finance-related processes within the core system to enhance efficiency, accuracy, and turnaround time.

Collaborate with IT, vendors, and business users to design, develop, and implement system enhancements and automation solutions.

Act as system owner / SME (Subject Matter Expert) for the core system, providing guidance to users and stakeholders across departments.

Oversee system configuration, parameter setup, and rule changes to support new products, regulatory updates, and business requirements.

Manage system defects, incidents, and change requests, ensuring timely resolution and proper documentation.

Lead and coordinate UAT activities for system enhancements, new product launches, and regulatory changes.

Develop and maintain SOPs, process documentation, and system manuals for finance-related operations.

Provide training and knowledge transfer to users on system functionalities and process changes.

Job Requirements

Professional qualification or degree in Finance, Accounting or related disciplines.

More than 6 years relevant experience. Able to work under tight deadlines.Experience in Finance operations especially on collection/payment matters.

Preferably with sound working experience in insurance industry.

3-5 years. MS Excel & Word, PeopleSoft Financials, Insurance Administration System (Finance modules).

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

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