Manager, Pricing and SMF

RBC; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

RBC in Putrajaya, Malaysia, seeks a full-time Wealth Management professional to deliver global price, security setup and data management for NA, Europe and Asia. You will help build the Malaysia EDM center of excellence and support offshore models.

You will lead a team, ensure service quality, validate procedures and set objectives for reports, while coaching colleagues to grow their professional capabilities within a salary-based, 40-hour workweek.

Qualifications

• Customer Service
• Customer Service Management
• Decision Making
• Interpersonal Relationship Management
• Investment Performance Measurement
• Operational Delivery
• Process Improvements
• Risk Management
• Time Management
• Treasury Management

Responsibilities

• Responsible for global price delivery, security setup & static data for North America, Continental European and Asian clients.
• Responsible to develop and create the center of excellence, EDM in Malaysia.
• Support America’s offshore model through EDM
• Accountable for the quality of the services delivered & for the management of a team or an activity - First level of escalation
• Accountable for procedures' validation and implementation and setting clear business objectives for all reports appraisals
• Promote quality client service by motivating, coaching and developing team members
• Identify and share development and training needs, design training plan for the year

Skills

Customer Service

Customer Service Management

Decision Making

Interpersonal Relationship Management

Investment Performance Measurement

Operational Delivery

Process Improvements

Risk Management

Time Management

Treasury Management

Job description

Job Description

• Responsible for global price delivery, security setup & static data for North America, Continental European and Asian clients.
• Responsible to develop and create the center of excellence, EDM in Malaysia.
• Support America’s offshore model through EDM
• Accountable for the quality of the services delivered & for the management of a team or an activity - First level of escalation
• Accountable for procedures' validation and implementation and setting clear business objectives for all reports appraisals
• Promote quality client service by motivating, coaching and developing team members
• Identify and share development and training needs, design training plan for the year

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-03

Application Deadline: 2026-10-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.