Manager, Operations

Howden Private Wealth; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Howden Private Wealth in Malaysia is seeking an experienced Operations Manager to streamline workflows across offices, develop and implement SOPs, and drive governance frameworks. This role focuses on automation, digitisation and efficiency gains while supporting regional projects with local teams.

Based in Kuala Lumpur, the candidate will oversee Malaysia office administration, including facilities, inventory, and expenses, and will collaborate with cross‑functional teams to deliver consistent,

Qualifications

• Bachelor’s degree in Business Administration, Communications or related field.
• Minimum 5 years of relevant work experience, with knowledge in life insurance.
• Proficient in Microsoft Office.
• Strong organisational and communication skills.
• Ability to multi-task, strong organizational and problem solving skills.
• Team player with strong interpersonal skills.

Responsibilities

• Review and analyse existing Operations workflows across all offices, and establish consistent operational processes across all offices while considering local regulatory requirements
• Develop and implement SOPs, operational guidelines, and governance frameworks
• Identify opportunities for automation, digitisation, and technology enhancements to improve efficiency and reduce manual processing
• Lead and support regional operational projects from planning through implementation, partnering local Operations teams to ensure smooth adoption of new processes and operational changes
• Oversee and administer office administration for Malaysia office, including office organization, inventory management, office expenses, reception duties and facilities management
• Other ad-hoc tasks as and when required

Skills

Strong organizational skills

Excellent communication

Interpersonal skills

Team player

Problem solving

Multi-tasking

Education

Bachelor's degree in Business Administration/Communications or related field

Tools

Microsoft Office

Job description

With over 40 years of industry experience, Howden Private Wealth is the preferred wealth planning partner to the world’s most respected private banks, family offices, law and tax advisory firms. As an independent insurance broker, we specialise in procuring insurance products for UHNW individuals globally.

We have representatives across Hong Kong, Singapore, Malaysia, Geneva, Zurich, Dubai and the U.S. As we are ardent believers in providing holistic solutions, being part of the Howden Group also enables us to help our UHNW clients address their other insurance needs (such as their art insurance to political risk insurance) globally through the Howden network.

The Howden Group is proud to build a business that brings together entrepreneurial teams with the best expertise and talent from all over the world. As the largest independent European broker with an international network, it strongly believes in putting its people first, knowing that profits will follow and clients are the ones who will truly benefit.

Job Responsibilities

• Review and analyse existing Operations workflows across all offices, and establish consistent operational processes across all offices while considering local regulatory requirements
• Develop and implement SOPs, operational guidelines, and governance frameworks
• Identify opportunities for automation, digitisation, and technology enhancements to improve efficiency and reduce manual processing
• Lead and support regional operational projects from planning through implementation, partnering local Operations teams to ensure smooth adoption of new processes and operational changes
• Oversee and administer office administration for Malaysia office, including office organization, inventory management, office expenses, reception duties and facilities management
• Other ad-hoc tasks as and when required

Job Requirements

• Bachelor’s degree in Business Administration, Communications or a related field
• Minimum 5 years of relevant work experience, with knowledge in life insurance
• Proficient in Microsoft Office
• Strong organisational and communication skills
• Ability to multi-task, strong organizational and problem solving skills
• Team player and strong interpersonal skills