Head of Insurance Operations

Allianz Technology; Kuala Lumpur; On-site; MYR 150,000 - 220,000; Full time

Job summary

Allianz Technology in Kuala Lumpur seeks a Head of Insurance Operations to oversee and optimize all insurance services at Allianz Services Malaysia. The role involves strategic management of operations, ensuring compliance, and leading a diverse team while driving efficiencies through innovative solutions. Candidates should have at least 8-10 years of experience in insurance, strong leadership skills, and a relevant degree. The position promotes a collaborative culture and is committed to inclusiveness.

Qualifications

• Minimum 8-10 years of experience in insurance and operations.
• In-depth expertise in Claims Operations, policy management, underwriting, etc.
• Experience leading diverse teams in a matrix organization.

Responsibilities

• Oversee insurance operations and implement business strategies.
• Manage operational budget and ensure contractual agreements.
• Drive efficiencies and value through innovations and cost savings.

Skills

Insurance expertise

Operations management

Strategic planning

Communication skills

Problem-solving

Education

Bachelor's degree in business, finance, or related field

Tools

MS Office Suite

AI tools (ChatGPT, Co-Pilot)

Job description

Position Summary

The Head of Insurance Operations will work with the leadership team to oversee the entire insurance operations services, implementing business strategies and achieving world‑class delivery of Allianz Services Malaysia. The role leads initiatives to ensure efficient, effective and customer‑oriented delivery across all services.

Key Responsibilities

• Achieve operational excellence by overseeing the execution of our service lines, functions systems, processes and procedures and leading corrective measures as necessary.
• Manage and oversee office facilities, logistics, IT, supplier management and project management functions, including Information Security Management System, Protection and Resilience framework, Data Privacy & regulatory aspects, ESG strategy and onsite support.
• Collaborate with Heads of Global Service Lines and local/regional management to ensure delivery standards are achieved.

Financial

• Accountable for the revenue, cost and overall P&L of Operations services delivered.
• Manage operational budget to ensure prudent spending and cost‑effective management of resources.
• Ensure all contractual agreements are in place and timely performed.

Customer

• To be the preferred strategic partner for all customer OEs by driving efficiencies and value through innovations and cost savings through futuristic technologies like RPA or (Gen)AI.
• Drive sustainable and profitable growth through effective management of relationships with existing and potential clients, and actively pursuing new opportunities for continued expansion.
• Ensure the services provided are value‑adding and generating benefits for the OEs and their end customers.

People

• Establish, implement and communicate strategic direction of the organization’s operational goals while collaborating with other divisions and departments.
• Lead a diverse local team, manage the global matrix organization and foster a collaborative and high‑performance culture.
• Manage the OSHA – Occupational Safety Health Administration – for Allianz Services staff.

Growth/Value/Improvements

• Manage growth for AZS Malaysia while driving productivity gains to the Customer OEs.
• Integration of productivity, automation and future technology, such as (Gen-) AI, Analytics initiatives, as the company scales up.
• Continuously improve delivered services to achieve sustainable productivity gains.

Risk/Compliance

• Ensure compliance across span of control in line with OE requirements and Allianz Group standards.
• Ensure business continuity in the event of global catastrophe/epidemics.
• Measure and track operational metrics for organizational performance review and reporting.

Qualifications and Skills

• Minimum 8-10 years of working experience in insurance and operations, organizational management and/or other related fields.
• At least one in-depth area of insurance expertise such as Claims Operations, policy management, underwriting, etc.
• Proven people leader with experience of building, evolving and motivating a high‑performing and diverse team in a global and matrix set‑up.
• Bachelor's degree in business, finance, or a related field is typically required.
• Proficient in MS Office Suite and experienced in AI tools such as ChatGPT and Co‑Pilot.
• Excellent communication and negotiation skills, both verbal and written, to effectively interact with diverse stakeholders.
• Demonstrate competency in operations management, cost control, strategic planning and change management.
• Strong problem‑solving skills with the ability to interpret data and translate insights into strategic decisions.

Equal Opportunity Employer

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from or who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.