Manager, L&D

Guocera; Kluang; On-site; MYR 90,000 - 120,000; Full time

Job summary

Guocera Malaysia invites an experienced Learning & Development professional to shape workforce capability at our Kluang plant. You will design and deliver technical and operational training, build competency frameworks, and drive learning programs across production, maintenance, quality, and support functions.

Responsibilities include annual training planning, TNA, onboarding, ramp-up training for new lines, and evaluation of training effectiveness.

Qualifications

• 5-10 years in Learning & Development or related roles.
• Minimum 3-5 years supporting manufacturing operations.
• Experience conducting technical and operational training programs.
• Strong facilitation and presentation skills.
• Experience developing competency frameworks and training matrices.

Responsibilities

• Develop annual training and competency development plans aligned with plant objectives.
• Conduct Training Needs Analysis (TNA) for production, maintenance, quality, warehouse, and support functions.
• Develop onboarding and induction programs for all plant personnel.
• Coordinate training during commissioning, trial production, and plant ramp-up phases.
• Support localization of skills transfer from equipment suppliers, consultants, and foreign experts.
• Build internal training capability through Train-the-Trainer programs.
• Ensure employees achieve required competency certification levels.
• Facilitate and coordinate training on: tile manufacturing processes, raw material preparation, pressing operations, kiln operations, glazing and decoration, quality control, maintenance and troubleshooting.
• Establish SOP-based learning modules.
• Create training manuals, work instructions, and learning materials.
• Develop supervisory and leadership training programs.
• Coach line managers on employee development practices.
• Evaluate training effectiveness using KPIs and competency assessments.
• Prepare management reports and dashboards.

Job description

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Develop annual training and competency development plans aligned with plant objectives.

Conduct Training Needs Analysis (TNA) for production, maintenance, quality, warehouse, and support functions.

Develop onboarding and induction programs for all plant personnel.

Coordinate training during commissioning, trial production, and plant ramp-up phases.

Support localization of skills transfer from equipment suppliers, consultants, and foreign experts.

Build internal training capability through Train-the-Trainer programs.

Responsibilities

1. Training Strategy & Planning

• Develop annual training and competency development plans aligned with plant objectives.

• Conduct Training Needs Analysis (TNA) for production, maintenance, quality, warehouse, and support functions.

2. New Plant Start-Up & Workforce Development

• Develop onboarding and induction programs for all plant personnel.

• Coordinate training during commissioning, trial production, and plant ramp-up phases.

• Support localization of skills transfer from equipment suppliers, consultants, and foreign experts.

• Build internal training capability through Train-the-Trainer programs.

3. Technical & Operational Training

• Ensure employees achieve required competency certification levels.

• Facilitate and coordinate training on:

  • Tile manufacturing processes

  • Raw material preparation

  • Pressing operations

  • Kiln operations

  • Glazing and decoration

  • Quality control

  • Maintenance and troubleshooting

4. Learning Systems & Documentation

• Establish SOP-based learning modules.

• Create training manuals, work instructions, and learning materials.

5. Leadership & Talent Development

• Develop supervisory and leadership training programs.

• Coach line managers on employee development practices.

6. Training Effectiveness Measurement

• Evaluate training effectiveness using KPIs and competency assessments.

• Prepare management reports and dashboards.

Requirements

Location: Kluang

Essential

• 5-10 years in Learning & Development or related roles.

• Minimum 3-5 years supporting manufacturing operations.

• Experience conducting technical and operational training programs.

• Strong facilitation and presentation skills.

• Experience developing competency frameworks and training matrices.

Highly Preferred

• Experience supporting a greenfield or newly established manufacturing plant.

• Experience facilitating workforce training during factory commissioning and ramp-up.

• Experience working with multinational technical experts, equipment suppliers, and contractors.

• Background in ceramics, tiles, building materials, FMCG, chemicals, cement, or process manufacturing industries preferred.