GAA Security Administrator

Abbott; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Abbott is seeking an IT Access Administration professional in Malaysia to manage access provisioning, recertification, and incident resolution for enterprise IT assets. You will handle account provisioning, de-provisioning and support end users with access controls according to security policies.

The role requires a Bachelor’s degree in computer science and at least 2 years of experience in directory and access administration, with strong knowledge of AD/Exchange and related infrastructure.

Qualifications

• Bachelor’s degree in computer science or related field.
• Minimum 2 years of IT administration experience.
• Active Directory or Exchange account administration.
• Strong working knowledge of desktop/mobile hardware, OS, and related infrastructure.
• Ability to operate in a matrixed, geographically dispersed environment.

Responsibilities

• Provide email and telephone end-user support for access issues.
• Create, modify, and delete user accounts within SLA.
• Manage day-to-day security components of Abbott Global IS systems.
• Respond to incidents and requests, escalating as needed.
• Assist in audits and recertification efforts.

Skills

AD administration

Exchange admin

App account admin

End-user support

Education

Bachelor's degree in computer science

Job description

A Global IT Support Organization, delivering enterprise services that comprise of end-to-end lifecycle of IT identity and access provisioning and a single request process that enables end-users to utilize roles aligned to their job on the day the access is required for use, recertified as required, fully auditable and revoked if access is no longer required

ACCOUNTABILITY AND SCOPE

• Functionally accountable to Team Lead, Global Access Administration or Regional Manager, Global Access Administration (AMER, APAC, EMEA)
• Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels.

Primary Job Function

• The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis.
• Fulfil approved requests for access, recertification per user request and Abbott security policies.
• Deliver day to day support and administration of security components of Abbott Global IS systems:
• Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA.
• Provide support (by e-mail and telephone) to end users to resolve access control incidents.
• Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these.
• Deliver Access Administration services according to agreed Service levels (in terms of quality, time and money).
• Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems
• Assists in re-certification efforts
• Possibly consignation support services or standby services.

Core Job Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for day-to-day support and administration of security components of Abbott Global IS systems.
• Provides email and telephone support to end users to resolve IT system access related issues.
• Create, modify, and delete accounts requested by customers via request forms within SLA
• Ensure that ITSM incident and service request tickets are responded to and resolved within SLA
• Serve as escalation point within Administrator teams for requests issues of greater complexity

Education and Experience

• Bachelor’s degree in computer science or related experience
• Minimum 2 years of experience
• Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration
• Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure
• Ability to establish trust and credibility at all levels of the organization.
• Experience working in a broader enterprise/cross division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY

IT Business Relationship Management

DIVISION

BTS Business Technology Services

LOCATION

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

WORK SHIFT

Standard

TRAVEL

No

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)