Manager, IT Project Coordinator

Adecco; Johor Bahru; On-site; MYR 89,000 - 156,000; Full time

Job summary

Jora Malaysia is seeking an IT Infrastructure Project Coordinator to coordinate end-to-end IT infrastructure orders, ensuring timely delivery across stakeholders. You will monitor progress, resolve delivery issues, and provide accurate status updates for servers, networking, storage, and data center services.

The role requires strong organization, detail-orientation, and experience with Jira/ServiceNow/Salesforce/Oracle ecosystems, plus advanced Excel and data analysis capabilities.

Qualifications

• Bachelor's degree in IT, business admin, operations management, or related field.
• 3+ years of experience in IT operations, infrastructure coordination, or project coordination.
• Experience tracking large volumes of infrastructure or technology service requests.
• Knowledge of IT infrastructure concepts: servers, networking, storage, data center operations.
• Experience using Jira, ServiceNow, Salesforce, Oracle systems or similar platforms.
• Advanced proficiency in Microsoft Excel, reporting, and data analysis.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee the Project Analyst team and workload management.
• Establish standardized governance, reporting, and documentation for projects.
• Handle procurement, order tracking, and logistics oversight.
• Track budgets and create dashboards for project performance.
• Plan resources, monitor KPIs, and drive process improvements.
• Provide regular stakeholder updates and conduct operational reviews.
• Manage IT infrastructure orders from initiation to closure.
• Monitor order milestones, dependencies, and service-level commitments.
• Maintain accurate order status, timelines, risks, and metrics.
• Coordinate order fulfillment across technical and operational teams.
• Ensure all approvals and documentation are complete before execution.
• Track provisioning requests for compute, storage, networking, cloud, and infrastructure services.
• Identify and resolve order delays and bottlenecks.

Skills

IT operations

Infrastructure coordination

Order management

Service delivery

Project coordination

Stakeholder management

Communication

Education

Bachelor's degree in Information Technology, Business Administration, Operations Management, or related field

Tools

Jira

ServiceNow

Salesforce

Oracle systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The IT Infrastructure Project Coordinator is responsible for coordinating and tracking the end-to-end lifecycle of IT infrastructure orders, ensuring timely delivery of services, equipment, and provisioning activities across multiple stakeholders and teams. This role serves as the central point of coordination between customers, engineering teams, operations, vendors, and project managers to monitor order progress, resolve delivery issues, manage dependencies, and provide accurate status reporting.

The successful candidate will have strong organizational skills, attention to detail, and experience managing complex infrastructure requests involving servers, networking, cloud resources, data center services, and related IT deployments.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Operations Management, or related field.
• 3+ years of experience in IT operations, infrastructure coordination, order management, service delivery, or project coordination.
• Experience tracking large volumes of infrastructure or technology service requests.
• Strong understanding of IT infrastructure concepts including:
• Servers
• Networking
• Storage
• Data center operations
• Experience using ticketing and workflow management tools such as Jira, ServiceNow, Salesforce, Oracle systems, or equivalent platforms.
• Advanced proficiency in Microsoft Excel, reporting, and data analysis.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting cloud infrastructure environments (OCI, AWS, Azure, GCP).
• Knowledge of ITIL Service Management practices.
• Experience working in order fulfillment, service delivery, or provisioning operations.
• Familiarity with supply chain, procurement, and asset management processes.

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Key Responsibilities

• Management and oversight of the Project Analyst team and workload.
• Standardized project governance, reporting, and documentation.
• Procurement, order tracking, and logistics performance oversight.
• Budget tracking and project performance dashboards.
• Resource planning, KPI reporting, and process improvement initiatives.
• Regular stakeholder updates and operational reviews.

Order Management & Tracking

• Manage and track IT infrastructure orders from initiation through delivery and closure.
• Monitor order milestones, dependencies, and service-level commitments.
• Maintain accurate records of order status, timelines, risks, and completion metrics.
• Coordinate order fulfillment activities across multiple technical and operational teams.
• Ensure all order requirements, approvals, and documentation are complete before execution.
• Track provisioning requests for compute, storage, networking, cloud, and infrastructure services.
• Identify and proactively resolve order delays, bottlenecks, and process issues.

Stakeholder Coordination

• Act as the primary point of contact for customers, internal teams, vendors, and project stakeholders regarding order status.
• Facilitate communication between engineering, operations, procurement, logistics, and deployment teams.
• Provide regular updates on order progress, risks, and expected delivery dates.
• Escalate critical issues impacting delivery timelines and customer commitments.
• Coordinate cross-functional activities required to meet deployment schedules.

Process Governance & Compliance

• Ensure orders comply with established operational processes, policies, and approval workflows.
• Maintain audit-ready documentation and order records.
• Verify completion of required quality checks and deployment validations.
• Support continuous process improvement initiatives to enhance order fulfillment efficiency.

Reporting & Metrics

• Develop and maintain dashboards tracking order volumes, aging, cycle times, and delivery performance.
• Produce weekly and monthly reports on operational performance and service delivery metrics.
• Monitor SLA compliance and identify trends affecting order fulfillment.
• Analyze recurring issues and recommend corrective actions.
• Coordinate with vendors and suppliers regarding equipment procurement and delivery schedules.
• Track hardware shipments and installation readiness.
• Monitor vendor performance against delivery commitments.
• Assist with resolving procurement and logistics-related issues.