IT Business Analyst / IT Infrastructure & Network Manager, Assistant Manager

UNITAR International University; Petaling Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

UNITAR International University in Malaysia seeks an IT Business Analyst / IT Infrastructure & Network Manager, Assistant Manager. The role bridges business stakeholders and IT teams, translating needs into clear system requirements and supporting new projects, system enhancements, integrations and digital transformation initiatives.

You will collaborate with faculties and services, document requirements, analyse processes, support student lifecycle and finance systems, manage UAT, maintain

Qualifications

• Bachelor's degree in IT or related field.
• 3–5 years in IT Business Analysis or IT project delivery.
• Experience with business stakeholders and technical teams.
• Understanding of software development, system implementation and API awareness.
• Experience in requirements gathering, UAT, system testing and documentation.

Responsibilities

• Engage with faculties and units to understand processes and technology needs.
• Gather, analyse and document business and system requirements including user stories.
• Analyse existing applications to identify gaps and improvement opportunities.
• Collaborate with developers, IT teams, vendors and users on implementations and upgrades.
• Support key university systems such as student recruitment, admissions, lifecycle, finance and HR.
• Support system integration efforts by understanding data flows and APIs.
• Prepare test scenarios and assist UAT to ensure solutions meet requirements.
• Maintain documentation of processes, requirements, integrations and changes.
• Evaluate new technologies to improve efficiency and user experience.

Skills

Stakeholder management

Analytical thinking

Communication

Requirements gathering

UAT & testing

Education

Bachelor's degree in IT/CS/IS or related

Tools

APIs

Databases

System integrations

Job description

IT Business Analyst / IT Infrastructure & Network Manager, Assistant Manager

The IT Business Analyst will act as a bridge between business stakeholders and IT teams, supporting the delivery and improvement of systems and technology solutions across the University. The role will be responsible for understanding business and operational needs, translating them into clear system requirements, and supporting IT projects, system enhancements, integrations, and digital transformation initiatives.

Key responsibilities

Engage with faculties, professional services and other business units to understand their processes, challenges and technology requirements.

Gather, analyse and document business and system requirements, including process flows, functional specifications and user stories.

Analyse existing applications and processes to identify gaps, improvement opportunities and potential solutions.

Work closely with developers, IT teams, vendors and business users on system implementation, enhancements, integrations and upgrades.

Support key University systems and processes such as student recruitment, admissions, student lifecycle, academic administration, finance, HR and other corporate systems, where required.

Support system integration initiatives by understanding data flows, interfaces, APIs and dependencies between systems.

Prepare test scenarios and support User Acceptance Testing (UAT) to ensure solutions meet business requirements.

Support IT projects throughout the project lifecycle, including requirements gathering, issue resolution, implementation and post-implementation review.

Maintain accurate documentation of business processes, system requirements, integrations, and system changes.

Support the evaluation of new technologies and solutions to improve operational efficiency and user experience.

About you

Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related discipline.

3–5 years of experience in IT Business Analysis, Systems Analysis, Application Support, or IT project delivery.

Experience working with both business stakeholders and technical teams.

Good understanding of software development, system implementation, integration, and IT project lifecycle.

Familiarity with APIs, databases, data flows, and system integrations.

Experience in requirements gathering, UAT, system testing, and documentation.

Strong analytical, problem-solving, communication, and stakeholder management skills.

Experience working with IT vendors is an advantage.

Experience in a University environment or with student-related systems is an advantage.

Education, Training & Professional Development 101-1,000 employees

In 1997, UNITAR International University was established as the first virtual university in Southeast Asia and one of the earliest private universities in Malaysia. The university achieved a significant milestone by becoming the first institution in Asia to receive a QS 5-Star Rating in the Online Learning category. This recognition underscores UNITAR's commitment to innovative and accessible education.

UNITAR Education Group fosters a high-performance culture rooted in its commitment to academic and professional excellence. This culture is evident through its rigorous standards, continuous improvement efforts, and dedication to producing industry-ready graduates.

In 1997, UNITAR International University was established as the first virtual university in Southeast Asia and one of the earliest private universities in Malaysia. The university achieved a significant milestone by becoming the first institution in Asia to receive a QS 5-Star Rating in the Online Learning category. This recognition underscores UNITAR's commitment to innovative and accessible education.

UNITAR Education Group fosters a high-performance culture rooted in its commitment to academic and professional excellence. This culture is evident through its rigorous standards, continuous improvement efforts, and dedication to producing industry-ready graduates.