Manager, Forex Fulfillment & Sales

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking an experienced FX operations professional to oversee performance and drive initiatives across GSMECTB and Group Corporate Banking. You will collaborate with stakeholders to develop business plans, acquire new customers, and manage campaigns, while coaching the Sales Team on FX products and guidelines.

You will bridge GSMECTB, Group Corporate Sales and GFM FX teams with strong analytical support, resolving daily FX transaction issues and supporting related

Qualifications

• Experience in FX operations and transaction processes; minimum 4 years in related roles.
• Strong business acumen with proactive and self-driven attitude.
• Excellent customer relationship management and service orientation.
• Good written and verbal communication; presentation skills.
• Well-versed in SWIFT and payment processing; aware of regulatory and compliance requirements.
• Able to adapt in a dynamic environment; strong planning and organizational skills.
• Team player with initiative, drive, and attention to detail.

Responsibilities

• Oversee FX performance and Run Rate for GSMECTB & Group Corporate Banking.
• Collaborate with stakeholders to develop plans to acquire new to bank customers and run campaigns.
• Educate and coach Sales Team on FX Treasury products and guidelines.
• Act as a link between GSMECTB, Group Corporate Sales and GFM FX Team with analytical insights.
• Resolve daily operational issues related to FX transactions and forms.
• Provide support for additional FX products as needed.

Skills

Business acumen

Proactive/self-starter

Customer relationship management

Communication skills

Team player

Attention to detail

Adaptability

Tools

SWIFT

Payment processing

Job description

• Overseeing the FX performance and Run Rate for Group SME, Commercial & Transaction Banking (GSMECTB) & Group Corporate Banking.
• Collaborate with relevant Stakeholders to develop business plans and strategies to:-
  • Acquire new to bank customers
  • Manage internal and external campaigns
  • Boost FX volume and revenue.
• Educate and coach Sales Team on updated BNM FENP guidelines (if any) and FX Treasury Products (if any) via refresher course.
• Act as a link bridge between GSMECTB & Group Corporate Sales and GFM FX Team by providing analysis to identify potential growth (i.e.: monitoring, tracking and focusing on utilization of FX lines, activating dormant FX customers)
• Resolve daily operational issue(s) pertaining to FX transactions (i.e.: Revised TT Application Form, Biz Smart enhancement, SOP for exceptional handling cases).
• Provide support for other potential FX product(s) such other structured product(s).

Job Requirements

• Experience in FX operations and transaction processes with at least 4-year experience
• Strong business acumen proactive and a highly motivated self-starter
• Good customer relationship management
• Well-verse in SWIFT and payment processing as well as regulatory & compliance awareness
• Effective written and verbal communication and presentation skills
• Good interpersonal skills & strong customer service culture & a good team player
• Resourceful and adaptable - with ability to work in changing environment
• Initiative, drive, enthusiasm with attention to detail and accuracy
• Excellent planning and organization skills to meet objectives and deadlines

Unlock job insights

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.