Manager - EDA

DHL; Selangor; On-site; Confidential; Full time

Benefits offered by this job

International environment

Virtual environment

Learning opportunities

Competitive compensation

Job summary

DHL Group is seeking an immediate, full-time, permanent HR Services lead for the APAC region in Petaling Jaya, Malaysia. You will drive Employee Data Administration, ensure data accuracy and privacy, and lead automation initiatives in a global shared services context.

The role requires 3+ years in leadership within shared services, a Bachelor’s degree, and a strong background in process improvement and Lean Six Sigma.

Qualifications

• Bachelor’s degree in HR, business or related field.
• Minimum 3 years leadership experience in shared services or operations.
• Strong track record in transformation, process improvement and automation.

Responsibilities

• Define and execute plans including metrics and budgets for own area.
• Oversee integrity, accuracy and security of employee data.
• Conduct regular audits to identify discrepancies in employee records.
• Ensure consistency and compliance with employee records in HR systems (Oracle, Payroll, Leave and T&A).
• Own end-to-end employee data processes ensuring accuracy, quality and compliance.
• Lead automation and digitalization of services (RPA, workflows, AI).
• Partner with HR IT to enhance systems and reporting capabilities.
• Monitor KPIs and performance metrics to improve service delivery.
• Ensure compliance with data privacy and governance standards.
• Standardize and optimize processes globally.

Skills

Leadership

Process improvement

Automation

Lean Six Sigma

Data privacy

Education

Bachelor’s Degree in HR or related field

Tools

Oracle

Payroll systems

Leave & T&A (time & attendance)

Job description

About DHL Group and HR Services
DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

HR Services at DHL Group – that’s us! We provide cross-divisional HR services through our global network of HR Shared Service Centres in close alignment with the HR function. With professionalism and dedication, we can support you in different HR processes to ensure your business growth.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing, and other services.

Ready to immerse yourself in the exciting world of HR Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of HR Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse Group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

Job Purpose:

• Lead the Employee Data Administration (EDA) function to deliver high-quality, compliant and scalable HR services while driving continuous improvement, automation and digital transformation.
• Ensure operational excellence through efficient, data-driven processes aligned with evolving business and HR strategy.

Your tasks:

• Define and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.
• Responsible for overseeing the integrity, accuracy and security of employee data, adhering to data privacy regulations and internal audit controls.
• Conduct regular audits to identify and resolve discrepancies in employee records.
• Ensure consistency and compliance with employee records in HR systems (eg. Oracle, Payroll, Leave and T&A).
• Own end-to-end employee data processes ensuring accuracy, quality and compliance.
• Drive continuous improvement initiatives using Lean/Six Sigma principles.
• Lead automation and digitalization of services (RPA, workflows, AI).
• Partner with HR IT to enhance systems and reporting capabilities.
• Monitor KPIs and performance metrics to improve service delivery.
• Ensure compliance with data privacy and governance standards.
• Standardize and optimize processes globally.

Your profile:

Education Level

Bachelor’s Degree, preferably in HR, Business or related field

Experience Level

• Minimum 3 years Leadership experience in shared services or operations.
• Strong track record in transformation, process improvement and automation.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.