Manager - Distributor Service & Inventory

Heineken Malaysia Berhad; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

HEINEKEN Malaysia is seeking an experienced Manager – Distributor Services & Inventory Management to drive service excellence and inventory performance across our nationwide distribution network. You will lead a team, optimize replenishment, and partner with Sales, Planning, Logistics, Warehouse and Finance to support demand, promotions and new product launches.

You will monitor KPIs such as OTIF and Fill Rate, foster continuous improvement, ensure compliance with governance and safety

Qualifications

• Bachelor’s degree in relevant field is required.
• 6–8 years of experience across customer service, distributor management, inventory management, logistics or supply chain operations.
• 2–3 years of people leadership experience desired.
• Experience with replenishment planning and distributor service management.

Responsibilities

• Lead distributor service and inventory management to ensure excellent customer service and product availability.
• Develop replenishment strategies to optimise inventory, stock availability and working capital.
• Partner with Sales, Planning, Logistics, Warehouse and Finance to support demand, promotions and new product launches.
• Build strong distributor relationships and drive service excellence through regular performance reviews.
• Monitor and improve key KPIs including OTIF, Fill Rate, Distributor Stock Levels, Inventory Accuracy and Inventory Turnover.
• Drive continuous improvement initiatives to enhance operational efficiency, inventory productivity and customer experience.
• Lead, coach and develop a high-performing team while fostering a collaborative and customer-centric culture.
• Ensure compliance with company policies, inventory governance, operational controls and safety standards.

Skills

Distributor management

Inventory management

Logistics

Supply chain operations

People leadership

Customer service

Cross-functional collaboration

Education

Bachelor's Degree in Supply Chain Management

Tools

SAP

Excel

Power BI

Job description

At HEINEKEN Malaysia, we're looking for an experienced Manager – Distributor Services & Inventory Management to lead distributor service excellence and inventory performance across our nationwide distribution network.

This role is responsible for ensuring outstanding customer service, optimal inventory levels, and strong collaboration across Sales, Planning, Logistics, Warehouse and Finance. You'll play a key role in driving operational excellence, continuous improvement and leading a high-performing team.

What You'll Do

• Lead distributor service and inventory management to ensure excellent customer service and product availability.
• Develop replenishment strategies to optimise inventory, stock availability and working capital.
• Partner with Sales, Planning, Logistics, Warehouse and Finance to support demand, promotions and new product launches.
• Build strong distributor relationships and drive service excellence through regular performance reviews.
• Monitor and improve key KPIs including OTIF, Fill Rate, Distributor Stock Levels, Inventory Accuracy and Inventory Turnover.
• Drive continuous improvement initiatives to enhance operational efficiency, inventory productivity and customer experience.
• Lead, coach and develop a high-performing team while fostering a collaborative and customer-centric culture.
• Ensure compliance with company policies, inventory governance, operational controls and safety standards.

What You'll Bring

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Commerce or a related discipline.
• 6–8 years of experience in customer service, distributor management, inventory management, logistics or supply chain operations, including 2–3 years in a people leadership role.
• Proven experience in inventory planning, replenishment, stock allocation and distributor service management.
• Strong understanding of supply chain operations, inventory optimisation, working capital and customer service KPIs.
• Experience collaborating with cross-functional teams across Sales, Planning, Logistics, Warehouse and Finance.
• Proficiency in SAP or other ERP systems, Microsoft Excel, Power BI and reporting tools.
• Strong analytical, stakeholder management, communication and problem-solving skills with a continuous improvement mindset.
• Professional certifications such as APICS/ASCM (CPIM, CSCP, CLTD) or Lean Six Sigma are an advantage.

About the Company

• The World’s No. 1 international premium beer Heineken®
• The great taste of Heineken® with dealcoholised Heineken® 0.0
• The World‑acclaimed iconic Asian beer Tiger Beer
• The crystal‑cold filtered beer Tiger Crystal
• The World’s No. 1 stout Guinness
• The World’s No. 1 cider Strongbow Apple Ciders
• The New Zealand inspired cider Apple Fox Cider
• The all‑time local favourite Anchor Smooth
• The premium Irish ale Kilkenny
• The real shandy Anglia
• The wholesome, premium quality non‑alcoholic Malta
• The No. 1 German wheat beer Paulaner
• Japan’s No. 1 100% malt beer Kirin Ichiban

HEINEKEN Malaysia through its e‑commerce platform, Drinkies now delivers chilled beers and ciders on demand, within 60 minutes or as scheduled. Drinkies also offers freshly tapped beer to cater for home parties and other events including weddings and corporate dinners. For enquiries, call 012-281 8888 or visit www.drinkies.my

The Company continues to lead the responsible drinking agenda through its Drink Sensibly campaign.

Listed on the Main Market of Bursa Malaysia, HEINEKEN Malaysia’s principal shareholder is GAPL Pte Ltd based in Singapore. GAPL Pte Ltd is 100% owned by Heineken N.V.

For more information please visit: www.heinekenmalaysia.com