Distributor Services & Inventory Lead Optimize Availability

Heineken; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

HEINEKEN Malaysia is seeking a Manager – Distributor Services & Inventory Management to lead distributor service excellence and optimize inventory across the nationwide network. You will drive replenishment strategies, partner with Sales, Planning, Logistics, Warehouse and Finance, and develop a high-performing, customer-centric team.

The role requires 6–8 years in relevant roles with 2–3 years in people leadership, strong analytics, and hands-on experience with SAP, Excel and Power BI.

Qualifications

• Bachelor's degree in a related field (supply chain, logistics, operations or commerce).
• 6–8 years in customer service, distributor/inventory management, logistics or supply chain ops, with 2–3 years in people leadership.
• Experience in inventory planning, replenishment, stock allocation and distributor service management.
• Strong understanding of supply chain ops, inventory optimization, working capital and KPIs.
• Experience collaborating with cross-functional teams (Sales, Planning, Logistics, Warehouse, Finance).
• Proficiency in ERP systems (SAP) and reporting tools (Excel, Power BI).
• Professional certifications (APICS/ASCM CPIM/CSCP/CLTD) or Lean Six Sigma are a plus.

Responsibilities

• Lead distributor service and inventory management to ensure excellent customer service and product availability.
• Develop replenishment strategies to optimise inventory, stock availability and working capital.
• Partner with Sales, Planning, Logistics, Warehouse and Finance to support demand, promotions and launches.
• Build strong distributor relationships and drive service excellence through performance reviews.
• Monitor and improve KPIs such as OTIF, Fill Rate, Distributor Stock Levels, Inventory Accuracy and Turnover.
• Drive continuous improvement initiatives to enhance efficiency and customer experience.
• Lead, coach and develop a high-performing team with a collaborative culture.
• Ensure compliance with policies, inventory governance, controls and safety standards.

Skills

Supply chain

Distributor management

Inventory management

Cross-functional collaboration

Analytical thinking

Stakeholder management

Problem solving

Communication

Education

Bachelor's Degree in Supply Chain Management

Tools

SAP

Excel

Power BI

Job description

HEINEKEN Malaysia is seeking a Manager – Distributor Services & Inventory Management to lead distributor service excellence and optimize inventory across the nationwide network. You will drive replenishment strategies, partner with Sales, Planning, Logistics, Warehouse and Finance, and develop a high-performing, customer-centric team.

The role requires 6–8 years in relevant roles with 2–3 years in people leadership, strong analytics, and hands-on experience with SAP, Excel and Power BI.