Distributor Services & Inventory Excellence Lead

The HEINEKEN Company; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

HEINEKEN Malaysia is seeking an experienced Manager – Distributor Services & Inventory Management to drive distributor service excellence and optimize inventory across the nationwide network. You will lead a team to ensure outstanding customer service, optimal stock levels and strong collaboration with Sales, Planning, Logistics, Warehouse and Finance.

The role focuses on inventory planning, replenishment, working capital optimisation and continuous improvement to enhance efficiency and customer

Qualifications

• Bachelor’s degree in a relevant discipline is required.
• 6–8 years of experience in customer service, distributor management, inventory management, logistics or supply chain operations; 2–3 years in people leadership.
• Experience in inventory planning, replenishment, stock allocation and distributor service management.

Responsibilities

• Lead distributor service and inventory management to ensure excellent customer service and product availability.
• Develop replenishment strategies to optimise inventory, stock availability and working capital.
• Partner with Sales, Planning, Logistics, Warehouse and Finance to support demand, promotions and new product launches.
• Build strong distributor relationships and drive service excellence through regular performance reviews.
• Monitor and improve key KPIs including OTIF, Fill Rate, Distributor Stock Levels, Inventory Accuracy and Inventory Turnover.
• Drive continuous improvement initiatives to enhance operational efficiency, inventory productivity and customer experience.
• Lead, coach and develop a high-performing team while fostering a collaborative and customer-centric culture.
• Ensure compliance with company policies, inventory governance, operational controls and safety standards.

Skills

Stakeholder management

Analytical thinking

Leadership

Education

Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Commerce or related discipline

Tools

SAP

Microsoft Excel

Power BI

Job description

HEINEKEN Malaysia is seeking an experienced Manager – Distributor Services & Inventory Management to drive distributor service excellence and optimize inventory across the nationwide network. You will lead a team to ensure outstanding customer service, optimal stock levels and strong collaboration with Sales, Planning, Logistics, Warehouse and Finance.

The role focuses on inventory planning, replenishment, working capital optimisation and continuous improvement to enhance efficiency and customer