Manager, Command Centre Operations

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur is seeking an experienced IT Operations Lead to guide a team of IT professionals in 24/7 command center operations, ensuring service reliability and rapid incident response.

You will oversee application monitoring, batch and patch management, change control, and network surveillance with a strong focus on collaboration, performance metrics, and effective incident resolution.

Qualifications

• 7 years of experience in IT operations with at least 3 years in a supervisory or management role.
• An equivalent combination of qualifications and relevant experience accepted.

Responsibilities

• Oversee continuous monitoring of applications to ensure performance and availability.
• Manage and execute batch jobs for timely completion and issue troubleshooting.
• Coordinate and implement patch management processes for security and reliability.
• Facilitate change management processes with minimal service disruption and proper documentation.
• Provide guidance and support to the team in resolving incidents effectively.
• Provide first-line technical support and escalate to higher levels as needed.
• Monitor network performance and troubleshoot connectivity to ensure secure operations.

Skills

Application monitoring tools

Batch processing

Patch management

Network monitoring tools

Analytical thinking

Communication skills

Education

Bachelor's degree in IT or related discipline

ITIL certification (optional)

CompTIA certification (optional)

Tools

Application monitoring tools

Batch processing systems

Patch management tools

Network monitoring tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.

Application Monitoring

Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.

Batch Management

Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.

Patching Management

Coordinate and implement patch management processes to maintain system security and reliability.

Change Management

Facilitate change management processes, ensuring that changes are executed with minimal disruption to services and are documented appropriately.

Providing guidance and support to the team in resolving incidents effectively.

Level 1 Technical Support

Provide first-line technical support to resolve issues quickly and efficiently, escalating to higher support levels as necessary.

Network Monitoring

Monitor network performance and troubleshoot connectivity issues, ensuring the integrity and security of network operations.

7 years of experience in IT operations, with at least 3 year in a supervisory or management role OR

An equivalent combination of qualifications and relevant experience.

Education:

Bachelor’s degree holder of University on Information Technology or related discipline

Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.

Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.

Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.

Working Conditions

Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.