Manager Client Management

DKSH; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

DKSH Malaysia seeks a Manager, Client Management to lead client accounts and drive integration for Consumer Goods partners. You will deliver operational excellence, resolve issues, and build long-term client partnerships that generate measurable business results.

Responsibilities include budgeting, KPI reporting, planning with clients, pursuing new product opportunities, renewals, and leading a team to meet SLAs while upholding DKSH values.

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Minimum 5 years in client management, with at least 2 years in a leadership role.
• Strong client management and communication skills with partnerships experience.
• Proven project management ability to handle multiple priorities.
• Fluency in English, written and spoken.

Responsibilities

• Manage client accounts to ensure integration and growth.
• Deliver operational excellence and resolve service issues.
• Develop business and marketing plans with clients.
• Gather and report client KPIs defined in SLAs.
• Identify opportunities for new products and renewals.
• Lead regular business reviews with clients’ management teams.
• Escalate issues and coordinate with senior management as needed.
• Oversee team delivery and drive accountability to targets.
• Champion learning and DKSH values; sustain continuous improvement.
• Handle administrative duties and coordination tasks.

Skills

Strong client management

Communication skills

Project management

Analytical thinking

English fluency

Cross-cultural awareness

Industry knowledge

MS Office tools

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Manager, Client Management is responsible for managing client accounts to ensure smooth business integration and drive sustainable growth for DKSH's Consumer Goods clients in Malaysia. This role serves as the primary DKSH representative to client management teams, delivering operational excellence, resolving service issues, and building long-term, collaborative client partnerships that generate measurable business results.

• Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
• Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
• Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
• Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
• Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
• Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
• Act as the frontline DKSH representative with client management teams to facilitate timely resolution of ad hoc operational issues, escalating to senior management as appropriate and communicating all relevant matters effectively
• Manage and oversee team delivery of function goals, driving consistent execution and accountability against agreed targets
• Champion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to lead by example
• Administrative duties and coordination tasks as required

• Bachelor's degree in Business Administration, or an equivalent degree
• Minimum 5 years of experience in a similar client management role, with at least 2 years in a managerial capacity
• Strong understanding of clients' industry, business, and products
• Strong client management and communication skills with a track record of building and sustaining productive client partnerships
• Proven project management skills with the ability to manage multiple priorities and deliver results
• Strong analytical background and knowledge of statistical analysis methods
• Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluency in English, both written and spoken

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.

• Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
• Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
• Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
• Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
• Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
• Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
• Act as the frontline DKSH representative with client management teams to facilitate timely resolution of ad hoc operational issues, escalating to senior management as appropriate and communicating all relevant matters effectively
• Manage and oversee team delivery of function goals, driving consistent execution and accountability against agreed targets
• Champion team learning and development in Client Management practices and DKSH values, while pursuing continuous self-improvement to lead by example
• Administrative duties and coordination tasks as required