Manager, Business Management

Manulife/John Hancock; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Manulife/John Hancock is seeking a seasoned Manager to support the Head of Business Management in formulating and executing strategy, driving performance, and leading transformation initiatives. The role collaborates with global teams to optimize business processes and align with corporate strategy.

Key responsibilities include managing strategic planning, monitoring project execution, and supporting M&A and partnerships.

Qualifications

• At least 10 years of related working experience in strategic planning, performance management, project management, process improvement and change management.
• Tertiary education in business, management, actuarial science or a related field.
• Technical proficiency in MS Excel, MS Word, and MS PowerPoint.

Responsibilities

• Support Strategy Formulation and Execution: Assist in developing and refining the corporate vision and strategy. Collaborate with the Head to manage strategic planning processes and initiatives.
• Performance and Transformation Management: Monitor and report on the execution of strategic plans and transformation projects. Identify opportunities for process improvements and support change management efforts.
• Project Management: Lead specific strategic projects from inception to completion, ensuring alignment with organizational goals. Work closely with cross-functional teams to deliver project outcomes.
• Stakeholder Engagement: Facilitate communication between teams, stakeholders, and the Head of Business Management. Support the development of strategic communication plans in partnership with the communications function.
• Support M&A and Partnerships: Assist in the evaluation and execution of M&A activities and strategic partnerships.
• Innovation and Continuous Improvement: Encourage a culture of innovation and continuous improvement within the team. Identify and implement best practices in strategic planning and performance management across the organisation.

Skills

Strategic thinking

Analytical skills

Communication skills

Leadership

Change management

Education

Bachelor's degree in business/management/actuarial science or related field

Tools

MS Excel

MS Word

MS PowerPoint

Job description

The Manager will support the Head of Business Management in executing strategic initiatives, managing performance, and driving transformation projects. This role involves collaborating with various teams to ensure alignment with the corporate strategy and optimizing business processes for sustained success.

Position Responsibilities

• Support Strategy Formulation and Execution: Assist in developing and refining the corporate vision and strategy. Collaborate with the Head to manage strategic planning processes and initiatives.
• Performance and Transformation Management: Monitor and report on the execution of strategic plans and transformation projects. Identify opportunities for process improvements and support change management efforts. Analyze macroeconomic factors, competitive dynamics, and organizational capabilities to inform strategic decisions. Prepare reports and presentations for various stakeholders, including the board of directors, global/regional offices, local senior leadership, regulators, external parties and so forth.
• Project Management: Lead specific strategic projects from inception to completion, ensuring alignment with organizational goals. Work closely with cross-functional teams to deliver project outcomes.
• Stakeholder Engagement: Facilitate communication between teams, stakeholders, and the Head of Business Management. Support the development of strategic communication plans in partnership with the communications function.
• Support M&A and Partnerships: Assist in the evaluation and execution of M&A activities and strategic partnerships.
• Innovation and Continuous Improvement: Encourage a culture of innovation and continuous improvement within the team. Identify and implement best practices in strategic planning and performance management across the organisation.

Required Qualifications

• At least 10 years of related working experience in strategic planning, performance management, project management, process improvement and change management
• Tertiary education in business, management, actuarial science or a related field.
• Technical proficiency in MS Excel, MS Word, and MS PowerPoint.

Preferred Qualifications

• Strong analytical, critical thinking, and creative problem-solving skills with the ability to think out-of-the-box.
• Excellent communication and interpersonal skills, with the ability to effectively articulate vision, possibilities, and outcomes.
• Strong business knowledge and experience in strategic planning, performance management, and transformation initiatives.
• Strong sense of ownership, committed, resourceful, reliable, and able to work independently as well as collaboratively in a team environment.
• Sense of urgency, attention to details, and the ability to multi-task effectively to organize, plan, and meet deadlines.
• Dedicated to customer satisfaction with a positive and proactive attitude.
• Good understanding of the financial services industry, including regulatory requirements and developments.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.

Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

And as part of our global team, you'll help shape the future you want to see - and discover that better can take you anywhere you want to go.

We're proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia-Pacific 2026 We've been recognized as one of Canada's Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.