Product Implementation Specialist

Manulife Insurance Malaysia; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

Manulife Insurance Malaysia is seeking a driven Product Implementation professional to oversee end-to-end delivery from design assessment to production. You will coordinate with stakeholders across departments, secure UAT timelines, and manage multiple product initiatives within sprint cycles.

The role emphasizes strong ownership, communication, and collaboration in a hybrid work environment. A background in life insurance and project delivery is preferred.

Qualifications

• Bachelor's degree in any discipline.
• 3-5 years of experience within life insurance and/or project management roles.
• Strong ownership and accountability for delivering results.
• Excellent communication and stakeholder management skills.

Responsibilities

• Execute end-to-end product implementation planning and execution.
• Coordinate UAT and ensure timely delivery across multiple initiatives.
• Manage product backlog and prioritize user stories in sprint planning.
• Lead PIT meetings and conduct post-implementation reviews.
• Maintain transparency with stakeholders and coordinate product setups and testing.

Skills

Communication

Stakeholder mgmt

Agile

Education

Bachelor's degree

Job description

Position Responsibilities:

This position is responsible in the execution of product implementation function which includes, but not limited to the following: Study and assess product design, and work with stakeholders from respective departments to assess and scope the potential requirements/changes/enhancements, identify potential gaps, and propose solutions needed for product launch. Planning and executing end-to-end product implementation process and timeline, monitor progress and risk to ensure all the stakeholder’s and product managers’ requirements are met. Secure and coordinate UAT resource and timeline and ensuring efficiency by optimizing time & scope for multiple ongoing product initiatives/UAT within a given period. Monitor product development resources, timeline, and scope to ensure the delivery of key projects. Coordinate and conduct Product Implementation Team (PIT) meeting, Post Product Implementation Launch Review, and internal briefing. Establish transparency and communication to stakeholders on projects updates. Prepare/conduct product setups: plan codes, plan group codes etc. Conduct compatibility & functionality tests, pre-production and post-production test and verification on relevant systems. Management of product Day-2 items that must be delivered by deadline Managing product backlog and prioritizing user stories during sprint plannings. Monitor overall Product and Project Calendar resource, timeline, and scope and mitigate any risks in overall delivery To maintain absolute confidentiality and interact professionally with all levels of internal and external stakeholders.

Required Qualifications:

• A Bachelor's Degree in any discipline 3-5 years of experience within the life insurance industry and/or project management roles.
• A genuine passion for projects/products delivery, with a strong sense of ownership and accountability for achieving results.
• Excellent communication and stakeholder management skills, with the ability to convey information clearly, build relationships, and collaborate effectively across teams.

Preferred Qualifications:

• Familiarity with Agile methodologies and working in cross-functional teams.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement:

Hybrid

We’re Manulife:

And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.